German customer service agent in lisbon

Cross Border Talents; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading international recruitment agency is seeking a German Speaking Customer Service Agent to join their team in Lisbon. In this role, you will support sellers through inbound and outbound communication, ensuring high-quality customer service. Candidates should be fluent in German, have a background in customer service, and possess strong sales awareness. This position offers a base salary of €1,100 per month, a welcome bonus, and opportunities for growth in a dynamic work environment.

Leistungen

Base salary of €1,100 gross per month

Welcome bonus of €3,000

Relocation support (if applicable)

Opportunities for growth

Qualifikationen

• Minimum 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries and provide support via phone, email, and chat.
• Proactively assist sellers with account management and business development.
• Work within a fast-paced environment while meeting performance targets.

Kenntnisse

Fluency in German (C1+)

Good command of English (B2+)

Strong sales awareness

Excellent problem-solving skills

Interpersonal communication skills

Jobbeschreibung

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales‑aware mindset and excellent communication skills.

Key Responsibilities

• Handle customer inquiries and provide professional support via phone, email, and chat.
• Proactively assist sellers with account management, telesales, and business development‑related topics.
• Influence seller success through effective communication and solution‑oriented support.
• Work within a fast‑paced environment while meeting performance targets and service quality standards.
• Collaborate with other departments to resolve escalated issues efficiently.

Requirements

• Fluent in German (C1+) and good command of English (B2+).
• Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).
• Strong sales awareness with the ability to influence and guide sellers (mandatory).
• Excellent problem‑solving, interpersonal, and communication skills.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

• Initially: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (rotative shifts)
• Days off: 2 rotative days per week
• At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

• Base Salary: 1,100 gross per month (x14 months)
• Welcome Bonus: 3,000
• Relocation support (if applicable)
• Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to: [e-mail]