Front Office Associate

Rosewood Munich; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A luxury hotel in Germany is seeking a Front Office Associate to act as a liaison between guests and the hotel. This role involves providing professional, efficient service and addressing guest inquiries and requests. The ideal candidate should possess strong customer service skills and the ability to handle complaints. Experience in hospitality is preferred.

Qualifikationen

• Must provide courteous, professional, and efficient service at all times.
• Ability to recognize and respond to the needs of guests promptly.

Aufgaben

• Check in and register all guests.
• Document complaints and guest requests.
• Maintain and update guest profiles.

Kenntnisse

Customer service skills

Communication skills

Problem-solving abilities

Flexibility

Jobbeschreibung

Overview

We are currently looking for a Front Office Associate to join our Rosewood Munich team. Our Front Office Associate acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.

Responsibilities

• Provide courteous, professional, efficient and flexible service at all times.
• Recognise the needs of guests and respond to them promptly.
• Change room assignments in consultation with Guest Experience or Front Office Manager.
• Ensure that Rosewood Munich standards, policies and procedures are followed at all times.
• Check in and registration of all guests.
• Provide a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
• Maintain and update guest profiles and inform all hotel departments of guest allergies, intolerances or preferences.
• Assist and work closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
• Deal professionally with "walked" or "overbooked" guests.
• Document all complaints, problems or guest requests.
• Accept wake-up call requests, recording and passing on information to relevant colleagues.