Front Office Agent (w/m/d) - Hamburg

MGT HAMHX; Hamburg; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Join a leading hotel as a Hotel Receptionist in Hamburg, where you'll create a welcoming atmosphere for guests. With opportunities for development and structured training, this role involves managing guest check-ins, interactions, and ensuring high customer satisfaction in a dynamic work environment.

Leistungen

Opportunities for development and promotion

Structured online training courses

Regular staff appraisals

Flat hierarchies

Staff accommodation available

Bonus for recommending new employees

Employee discounts at Hilton portfolio

25% night surcharge

Corporate benefits

Qualifikationen

• First professional experience at reception or customer service desirable.
• Basic experience with Microsoft Office.
• Friendly and professional demeanor required.

Aufgaben

• Welcome and care for guests upon arrival.
• Conduct check-in and check-out processes.
• Manage guest requests and complaints effectively.

Kenntnisse

Customer service

Service orientation

Flexibility

Organizational skills

German language skills

English language skills

Tools

Microsoft Office

Jobbeschreibung

Your New Workplace

Your new workplace, the Hampton byHilton Hamburg City Centre near the city center, is equipped with 161 modern rooms, a business center, fitness center and a bar and lounge area. The proximity to the main train station and attractions such as the Elbphilharmonie concert hall not only attracts business travelers and tourists, but also offers our employees an attractive working environment.

Our hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Hotel Receptionist.

Insights

Hampton by Hilton Hamburg
Instagram

Your daily business

• Warm welcome and care of our guests
• Carrying out the check-in and check-out process
• Looking after guests at the bar
• Receiving and processing guest requests and complaints, whether in person, by phone, email or guest chat
• Cash register management including credit card and cash control
• Concierge tasks (restaurant recommendations, sightseeing tips, etc.)
• Cooperation with other departments to ensure the flow of communication

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Corporate benefits and Benefits.me program
• Possibility to participate in the in-house yoga course

Our Expectation

• First professional experience at the reception desk or in customer service desirable, career changers also welcome
• First experience with Microsoft Office (Word, Excel, Outlook)
• German and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at[phone] 77or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via ourapplicant portal.

Complete application documents not at hand? The resume is sufficient.

Contact Person: Konrad Breisig, Hotel Manager