Front Office Agent (m/f/d)

Fairmont Hotels & Resorts; Hamburg; Vor Ort; EUR 25.000 - 30.000; Vollzeit

Zusammenfassung

A hospitality company in Hamburg is looking for a motivated guest relations associate to ensure guest satisfaction. Enjoy a unique 4-day workweek with great benefits, including free stays at various hotels and generous discounts. Ideal candidates will have a passion for hosting with some experience at the reception and the ability to provide insider tips about Hamburg.

Leistungen

4-day workweek without pay reduction

Free stays at 25hours hotels

Discounts at bars and restaurants

Monthly gym or HVV ticket allowance

Engaging staff parties

Qualifikationen

• First experiences at the reception are desirable.
• Ability to inspire guests and colleagues.
• Knowledge of Hamburg insider tips is a plus.

Aufgaben

• Ensure satisfied and enthusiastic guests.
• Act as a contact person for guests.
• Create statistics and reports.

Kenntnisse

Guest communication

Passionate hosting

Creating reports

Ausbildung

Apprenticeship in the hotel industry

Jobbeschreibung

Overview

There is a nautical theme at both of the 25hours Hotels in HafenCity: Stories of sea voyages and distant ports, wanderlust and homesickness will become part of your normal working day here. In Hamburg’s newest, stylish district, we can offer you a job with guaranteed fun and a great deal of variety. As the two hotels are only a short walk apart, we work closely together in both hotels. We are a young team and we love our friendly, informal culture. Work colleagues become friends here.

COME AS YOU ARE & SHOW WHAT YOU CAN... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

Job Description

How does your working day look like...

• You not only ensure satisfied, but also enthusiastic guests
• You are available to the guests as a contact person for all matters
• You are a passionate host
• You love to be the first point of contact for our guests
• You create statistics & reports

Qualifications

Your personality counts more than your CV...

• Apprenticeship in the hotel industry is beneficial
• First experiences at the reception are desirable
• Communication with guests is exactly your thing
• Preferably you already have the necessary know-how to give real Hamburg insider tips
• You have the ability to inspire not only guests but also colleagues

Additional Information

What's in it for you...

• Only work 4-days a week as a full-time team member without payment or holiday reduction
• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Reconcile your personal situation with work – we are open to part-time employment, mini-jobs and any other adjustments
• Receive a monthly allowance for your gym or HVV ticket
• Be part of our hilarious staff parties and much more...