EMEA Service Director (d/f/m)

Danaher Corporation; Düsseldorf; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading life sciences company is seeking a Service Director, EMEA to manage all field operations related to service. This leadership role involves overseeing a team of 120 staff members, ensuring customer satisfaction, and achieving financial objectives. The ideal candidate has a strong background in customer relationship management and is fluent in English, with knowledge of German preferred. This is a remote position with travel requirements within EMEA.

Qualifikationen

• Minimum of 10 years’ experience working for a global organization.
• Experience managing customer-facing organizations.
• Fluency in English; German is a plus.

Aufgaben

• Manage all LMS Field Operations related to Service.
• Oversee an organization with 120 staff, ensuring performance and targets are met.
• Pursue customer feedback for satisfaction and incorporate business systems tools.

Kenntnisse

Leadership skills

Customer relationship management

Conflict resolution

Team building

Ausbildung

Undergraduate degree

Master's degree

Jobbeschreibung

For over 175 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved with cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research worldwide? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the position of Service Director, EMEA in our office in any major European location (Germany, UK, Italy), which will be REMOTE.

Come join a fantastic team! Are you passionate about building, developing, and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by addressing root causes of product and process issues? We are seeking a leader skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more!

YOUR RESPONSIBILITIES

1. The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including but not limited to, profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract repairs/refurbishments within SLA terms, demand service, and warranty repairs.
2. Manage and oversee an organization with 120 staff, including Field Service Managers, Engineers, Customer Service, and Service Contract Sales, ensuring satisfactory performance, business objectives, revenue, and profit targets.
3. Actively pursue customer feedback to ensure high satisfaction and incorporate Danaher Business Systems tools into daily work.
4. Maintain knowledge of contractual obligations to customers, dealers, and third-party service organizations within the area to fulfill agreements properly.
5. Own and optimize the regional Service P&L and achieve financial objectives to generate above-market economic growth.
6. Recommend purchases and allocations of spare parts and supplies to meet contractual commitments and customer expectations.
7. Establish close relationships with Sales Management to foster teamwork and capitalize on sales opportunities. Collaborate with Business Unit Management to address escalated issues and represent the company professionally.

YOUR PROFILE

1. You have successfully completed an undergraduate degree; a Master’s degree is a plus.
2. You have a minimum of 10 years’ experience working for a global organization.
3. You have managed and developed customer-facing organizations successfully.
4. Previous experience managing a field service organization is strongly preferred.
5. Previous experience managing customer relationships is strongly preferred.
6. You are fluent in English and, if possible, German.
7. Willingness and ability to travel up to 40% within EMEA.

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

If you are interested in discovering new opportunities in an innovative, team-oriented environment, please apply online. We look forward to your application!

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges and create solutions that bring science to life.

For more information, visit www.danaher.com.