Director SRE & Operations

PUMA Group; Herzogenaurach; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A leading sportswear company is seeking an experienced Site Reliability Engineering leader to oversee the operations strategy within their digital commerce platforms. The role involves defining reliability targets, managing incident responses, and ensuring the health of consumer-facing systems. Candidates should have 10–15 years of technology operations experience, strong knowledge of cloud infrastructure, and a proven ability to enhance operational performance. This position is based in Herzogenaurach, Germany and PUMA supports a diverse workforce, valuing equality and inclusivity.

Qualifikationen

• 10–15 years of experience in technology operations, site reliability engineering, or platform engineering within large-scale digital or eCommerce environments.
• Proven track record owning platform reliability, availability, and operational performance for consumer-facing systems.
• Strong experience with cloud infrastructure, incident management, observability, and operational readiness in high-traffic environments.

Aufgaben

• Define and execute a global Site Reliability Engineering and Technology Operations strategy.
• Establish reliability, availability, performance, and scalability targets across all platforms.
• Drive a reliability-first mindset across engineering teams.

Kenntnisse

Experience in technology operations

Strong leadership skills

Expertise in cloud infrastructure

Incident management

DevOps automation

Continuous operational improvement

Jobbeschreibung

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Leadership
  • Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
  • Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
  • Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.
• Global Site Reliability & Operations Strategy
  • Define and execute a global Site Reliability Engineering (SRE) and Technology Operations strategy aligned with PUMA’s D2C growth, peak trading demands, and omnichannel ambitions
  • Establish reliability, availability, performance, and scalability targets across all D2C platforms (eCommerce, in-store integrations, APIs, data platforms)
  • Own the end-to-end operational health of consumer-facing and business-critical platforms.
• Platform Reliability, Resilience & Performance
  • Drive a reliability-first mindset across engineering, embedding SRE principles such as SLIs, SLOs, SLAs, error budgets, and resilience-by-design
  • Ensure D2C platforms are engineered to handle peak events (campaigns, drops, seasonal peaks) with minimal risk and rapid recovery
  • Lead incident management, major incident response, root cause analysis, and post-incident reviews with a strong focus on learning and prevention
  • Continuously improve platform observability, monitoring, alerting, and performance management.
• Cloud, Infrastructure & Environment Operations
  • Own the operational model for cloud infrastructure, environments, and platform services (prod, non-prod, CI/CD pipelines)
  • Partner with Architecture, Engineering and Platform teams to ensure infrastructure and platform choices support reliability, security, and cost efficiency
  • Drive infrastructure automation, scalability, and standardization across global D2C platforms
  • Balance performance, availability, and cost through strong FinOps practices.
• Operational Excellence & Engineering Enablement
  • Build and lead global SRE and Operations teams, setting clear roles, ways of working, and on-call models
  • Own the operational model for D2C workloads, environments, and platform services (prod, non-prod, CI/CD pipelines)
  • Enable product and engineering teams to operate reliably at scale through shared tooling, standards, and operational best practices
  • Shift operations left by embedding operational concerns early in design, development, and release processes
  • Define and own runbooks, operational playbooks, and service ownership models.
• Security, Risk & Compliance (in partnership)
  • Partner closely with Security, Privacy, and Risk teams to ensure platforms meet compliance, data protection, and security requirements
  • Ensure operational readiness for audits, penetration testing, and regulatory requirements relevant to global digital commerce
  • Reduce operational risk through proactive monitoring, capacity planning, and failure scenario testing.
• Vendor Management & Continuous Improvement
  • Manage strategic partners and vendors supporting infrastructure, cloud services, and operations
  • Continuously assess new technologies, tools, and practices to improve reliability, speed, and operational efficiency
  • Define and track KPIs for platform health, availability, incident response, and operational maturity.

YOUR TALENT

• 10–15 years of experience in technology operations, site reliability engineering, or platform engineering within large-scale digital or eCommerce environments
• Proven track record owning platform reliability, availability, and operational performance for consumer-facing systems
• Strong experience with cloud infrastructure, incident management, observability, and operational readiness in high-traffic, peak-driven environments
• Demonstrated ability to embed SRE practices (SLOs, SLIs, incident response, automation) across engineering teams
• Experienced leader of global operations or SRE teams, comfortable working in on-call and 24/7 operational models
• Calm, decisive leader with a strong focus on stability, resilience, and continuous operational improvement.

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.