Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Karlsruhe; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service provider seeks a German-speaking Customer Service Specialist in Greece to support customers and ensure a high level of satisfaction. The role involves communicating via phone and email, preventing fraud, and building strong customer relationships. The company offers competitive compensation and relocation support, including flight tickets and accommodation.

Leistungen

Competitive monthly salary

Health care benefits

Full training by certified instructors

Free Greek language courses

Professional growth opportunities

Community and social responsibility initiatives

Qualifikationen

• Fluency in German is essential.
• Very good English communication skills required.
• Experience in a customer service role preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and protect customer data.
• Track and follow customer service cases efficiently.

Kenntnisse

Fluency in German

Very good written and oral communication skills in English

Exceptional communication and soft skills

Problem-solving skills

Computer knowledge / tech savviness

Experience in customer service or customer-facing roles

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do :

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they are closed efficiently and in a timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by the client statement of work as well as internal targets

What you will bring :

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication and soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer-facing roles preferred
• Can-do attitude, willingness to learn, and reliability are essential to your success in this role!
• Must hold EU citizenship / EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, support with house searching — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events as well as community and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, German speaker, German speaking, deutsch