Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Dortmund; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service provider is hiring a German-speaking Customer Service Specialist to assist customers and safeguard their data. You will provide support via various channels and help prevent fraud. Exceptional communication skills and a willingness to relocate to Greece are essential. Competitive salary and relocation support offered.

Leistungen

Relocation support including flight tickets and accommodation

Competitive salary plus bonuses

Health care benefits

Free online Greek language courses

Qualifikationen

• Must hold EU citizenship or a valid work permit for Greece.
• Willingness to relocate to Athens or be a local candidate.
• Experience in customer service or customer-facing roles preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and protect data.
• Track and follow cases to closure.
• Maintain high customer satisfaction.
• Build professional relationships with partners.

Kenntnisse

Fluency in German

Communication skills in English

Problem-solving abilities

Computer literacy

Customer service experience

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank for the German-speaking market, providing excellent customer experience. You will not only be the first layer of support but also a key part of fraud prevention, data protection, and customer safeguarding.

Take a step forward and join us in Greece!

What you will do :

1. Support customers via phone, chat, and email.
2. Prevent fraud, protect data, and safeguard customers.
3. Be an ambassador of our client.
4. Track and follow cases to ensure they are closed efficiently and timely.
5. Maintain high customer satisfaction.
6. Build and maintain strong, professional relationships with all partners, showing empathy at all times.
7. Work towards reaching targets set by the client statement of work as well as internal targets.

What you will bring :

1. Fluency in German.
2. Very good written and oral communication skills in English.
3. Exceptional communication and soft skills, along with problem-solving abilities.
4. Computer literacy / tech savviness; experience with CRM tools is preferred.
5. Ability to work under stressful and testing situations with customers.
6. Experience in customer service or customer-facing roles is preferred.
7. A can-do attitude, willingness to learn, and reliability are essential.
8. Must hold EU citizenship, EU passport, or a valid work permit for Greece.
9. Willingness to relocate to Athens, Greece, or be a local candidate.

What we offer :

1. Complete support for your relocation to Greece, including covering flight tickets, hotel accommodation, and assistance with house searching — all at no cost to you.
2. Competitive monthly salary plus two additional salaries per year.
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in special events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. State-of-the-art premises with relaxing break areas.
10. Work for a Great Place to Work-Certified Company that values diversity.

This is a great opportunity to advance your career, gain valuable experience working for a multinational company, and represent one of the biggest global brands. We promote diversity and offer equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more.

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, German speaker, German speaking, Deutsch