Customer Support Specialist - German - Remote in Greece

Dila Recruitment; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

Overview

Position: Customer Support

Work model: Remote

Location: Greece

Employment type: Full-time

What You Will Be Doing

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Qualifications

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer

• Relocation support: flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.