Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Velenosi&Meredith; Berlin; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

An international customer service company is seeking a fluent Dutch and English Customer Support Specialist to assist users in Sofia. Responsibilities include responding to inquiries, resolving issues, and providing excellent customer service in a multicultural environment. This full-time role includes paid training and relocation support.

Leistungen

Paid training

Continuous development

Structured and supportive environment

Relocation support

Work in a modern office

Qualifikationen

• Fluency in Dutch (C2) and English (B2+).
• Passion for helping others and providing outstanding service.
• Ability to work in a fast-paced, multicultural environment.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues.
• Support users with account management and product-related questions.
• Document interactions using internal systems.
• Escalate complex cases when necessary.

Kenntnisse

Fluency in Dutch

Fluency in English

Customer service skills

Problem-solving

Communication skills

Jobbeschreibung

Overview

We're Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

Location: Sofia, Bulgaria (On-site)
Languages: Dutch (C2) & English (B2+)
Role Type: Full-time
Schedule: Monday-Friday, 10:00-19:00
Training: 3 weeks, on-site
Relocation Support Provided
EU Passport Required

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Benefits

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!

Contact: [e-mail]