Customer Support - German Market (Hybrid in Malta)

FH Collective Academy; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic customer service company is looking for German-speaking Customer Support Specialists for a hybrid role in Malta. You'll provide excellent service via email and chat, with responsibilities including responding to inquiries, meeting performance targets, and collaborating with teams. The role offers a permanent contract, competitive salary, and opportunities for career growth, with training provided.

Leistungen

Performance bonus (up to 200 twice per year)

Relocation support: flight reimbursement and hotel accommodation

Career progression and training opportunities

Qualifikationen

• Fluent in German with good English skills.
• Basic proficiency in Microsoft Office.
• Strong attention to detail and problem-solving skills.

Aufgaben

• Respond to customer inquiries and complaints via email and chat.
• Provide accurate information using appropriate tools.
• Meet individual and team performance targets.
• Escalate complex issues based on company policies.
• Collaborate with internal teams to enhance customer experience.

Kenntnisse

German language proficiency

English language skills

Attention to detail

Problem-solving ability

Willingness to learn

Tools

Microsoft Office

Jobbeschreibung

About the Role

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only; no phone calls required. The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities

• Respond to customer inquiries and complaints professionally via email and chat
• Provide accurate and timely information using appropriate tools
• Meet individual and team performance targets
• Escalate complex issues according to company policies
• Collaborate with internal teams to improve processes and customer experience
• Participate in training and onboarding programs

Requirements

• German speaker with good English skills
• Basic proficiency in Microsoft Office (Excel, Word, etc.)
• Strong attention to detail, problem-solving ability, and willingness to learn
• No prior experience required; full training provided

Schedule & Contract

• Rotational shifts: 07:00 to 15:30 and 15:00 to 00:00
• 5 working days per week with 2 days off
• Permanent contract

Compensation & Benefits

• 1,650 gross / month (~1,400 net)
• Quarterly government support (130)
• Performance bonus (up to 200 twice per year)
• Relocation support: flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
• Career progression and training opportunities