Customer Success Manager [Frankfurt / London / New York]

Taurus SA; Frankfurt (Oder); Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global leader in digital asset infrastructure is seeking a Customer Success Manager in Frankfurt. You will manage customer relationships, expand product adoption, and work in a hybrid environment. Ideal candidates have 3-5 years of experience in fintech and are fluent in German and English. Join a fast-paced team with significant growth opportunities.

Leistungen

State-of-the-art technology

Flexible working hours

Fun team events

Qualifikationen

• 3-5 years’ work experience in banking, finance, trading or fintech.
• Experience in B2B software sales, customer success or account management.
• Fluent in German and English; French a plus.

Aufgaben

• Manage several customers to ensure product usage according to best practices.
• Work closely with the sales team to increase customer retention.
• Expand customer's adoption of Taurus solutions.
• Renew contracts and reduce churn.
• Collect customer feedback and close feedback loops.

Kenntnisse

Customer relationship management

Interpersonal skills

Critical thinking

Project management

Customer-centric approach

Teamwork

Adaptability

Communication skills

Ausbildung

Bachelor’s or master’s degree in economics, finance or business administration

Jobbeschreibung

Overview

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech? Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and stablecoins. We are looking for ambitious and driven individuals to support our rapid global growth. Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers. By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty. We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges. Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.

Responsibilities

• As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.
• You will work closely with the sales team. Your tasks will include:
• Increase customer retention and satisfaction
• Expand customer's adoption of Taurus solutions
• Renew contracts and reduce churn
• Ensure customers get fast time-to-value
• Collect customer feedback and close feedback loops
• Lead initiatives to publish customer references/success stories

Requirements

• Bachelor’s or master’s degree in economics, finance or business administration
• 3-5 years’ work experience in banking, finance, trading or fintech
• Experience in B2B software sales, customer success or account management
• Interest in Blockchain, Digital Assets, Cryptocurrencies
• Fluent in German and English; French a plus

Skills & Attributes

• Strong interpersonal skills to build and maintain positive relationships with customers
• Ability to think critically, to propose effective solutions
• Deep understanding of the product or service you are supporting
• A customer-centric approach, prioritizing customer satisfaction and success
• Project management, handling multiple customer accounts simultaneously
• Strong teamwork, resilience and adaptability
• Ability to adapt communication to various stakeholders (technical and business-oriented, project manager, C-level)
• Passion for learning, staying updated on industry trends, new technologies, best practices

Benefits

• An opportunity to work at the intersection of digital assets and finance
• A skilled and experienced team, including world-renowned experts
• A fast-paced learning environment, entrepreneurial spirit and team spirit
• A great moment to join as the company grows and expands
• State-of-the-art technology and IT infrastructure
• Hybrid remote work and flexible working hours
• Fun team events

As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal-opportunity employer.

Note

We will not consider applications via agencies.

taurushq[.]com