Customer Service Specialist - German speaking - Smoobu

HomeToGo; Berlin; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Join a fast-growing startup in the vacation rental industry as part of the Sales & Service team at HomeToGo. Utilize your business development skills to convert trial users into satisfied customers, offering exceptional support across various platforms while enjoying a flexible work environment.

Leistungen

Competitive salary

Personal development opportunities

Flexible work approach

Mentorship programs

Startup spirit

Qualifikationen

• Proficient in English and German; knowledge of French, Italian, or Spanish is a bonus.
• Experience in a customer-facing role.
• Excellent communication and interpersonal skills.

Aufgaben

• Assess customer needs and provide solutions via phone and email.
• Convert free trial users into engaged customers.
• Create content for knowledge base and help center.

Kenntnisse

Communication

Customer Service

Consultative Selling

Jobbeschreibung

Explore a new world of possibilities with Smoobu, a subsidiary of HomeToGo Group. Smoobu is a fast-growing startup in the vacation rental industry, empowering private hosts to manage over 100,000 properties across more than 110 countries. As part of the HomeToGo Group, we maintain a startup spirit focused on growth and innovation.

Our top priority is to assist hosts in efficiently managing and expanding their businesses. Our success stems from our dynamic, ambitious, and international team dedicated to exceeding customer expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it.

Your future contribution

Utilize your business development expertise to support our customers worldwide. As our product grows, we aim to create a user experience superior to industry standards. You will be the human connection to our product, providing effective solutions that satisfy our clients globally. As part of our Sales & Service team, you will interact with prospects and existing customers to ensure they have the best experience with Smoobu. Your goal is to convert free trial users into engaged customers and assist current users in maximizing the value of our product.

How you’ll add value

• Assess and understand the needs of prospects and customers
• Provide outstanding service and educate users on optimal use of Smoobu across multiple platforms via phone and email
• Resolve customer issues promptly and effectively
• Contribute to our knowledge base and help center by creating email templates and articles

You’ll be successful if you

• Have high proficiency in English and German; additional languages like French, Italian, or Spanish are a plus
• Have experience in a customer-facing role and enjoy engaging with people
• Are a natural people-person with excellent communication skills
• Show flexibility, honesty, and attention to detail
• Possess the skills and desire for consultative selling

Please note that this role offers a hybrid working model, requiring 50% office presence.

Why Smoobu?

We offer various benefits to support your career development and make Smoobu a great place to work, including:

• Competitive salary and growth opportunities
• 360° feedback, open feedback culture, mentorship programs from an international team of industry experts
• Personal development opportunities such as language courses, workshops, and training
• Startup spirit: fast, nimble, results-driven mentality
• Flexible work approach, including the possibility to work from abroad up to 90 days a year

We are committed to sustainability and have achieved an industry-leading "Low Risk" ESG Rating, awarded by Morningstar Sustainalytics, and are a proud member of various initiatives.

About us

HomeToGo is a SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers globally. Founded in 2014, we operate localized apps & websites in 25 countries across Europe, North America, South America, Australia, and Asia-Pacific. Our brands include HomeToGo, AMIVAC, atraveo, Casamundo, e-domizil, EscapadaRural, Kurzurlaub, and Wimdu. We are an Equal Opportunity Employer.