Customer Service Specialist

Stora Enso; Düsseldorf; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global company in renewable products is seeking a Customer Service Specialist in Düsseldorf. The ideal candidate will communicate fluently in German and English, manage customer relationships, and utilize Salesforce for inquiries. With a focus on sustainability and professional growth opportunities, this permanent position supports hybrid work providing 2-3 days in the office weekly.

Leistungen

Competitive employment conditions

Opportunities for professional development

Support for physical and mental wellbeing

Qualifikationen

• At least 3 years of customer service experience in a multinational environment.
• Passion for excellent customer service.
• Ability to work independently and achieve goals.

Aufgaben

• Managing a dedicated customer base in collaboration with the Sales Manager.
• Handling customer contacts through various channels and building relationships.
• Providing customers with up-to-date information on order status.
• Advising customers on sustainability and product-related questions.
• Expanding the customer base and increasing utilization of eFlow online platform.

Kenntnisse

Fluency in German

Fluency in English

Customer service skills

Ability to manage customer relationships

Experience with digital service channels

Tools

Salesforce

Jobbeschreibung

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. We believe that everything made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 19,000 people.

Be part of a nature-positive future

We are currently looking for a Customer Service Specialist with German and English language skills.

In this role, based in Dusseldorf, you will be a key contact point for our customers in the Business Area Carton Board, managing order fulfillment and providing knowledge services. You will build strong relationships with customers, handling inquiries from initial contact through to delivery, supported by modern technology like Salesforce for managing customer interactions and workflows.

About the position

You will utilize your expertise in customer service, order fulfillment, and service concepts to create customer loyalty and differentiate us from competitors. Your knowledge will help develop our service competitiveness through digitalization, and you will have the opportunity to grow as a Salesforce Champion, a special role within the team. This is a permanent position.

Responsibilities include:

1. Managing a dedicated customer base in collaboration with the Sales Manager
2. Handling customer contacts through various channels and building relationships
3. Managing customer inquiries and orders
4. Monitoring customer credit limits and stock levels
5. Providing customers with up-to-date information on order status
6. Advising customers on sustainability and product-related questions
7. Expanding the customer base and increasing utilization of eFlow online platform

You will be part of an international team of Customer Service Specialists with global contacts, focusing on specific markets or business segments.

We offer opportunities for professional growth through training, promotions, and development projects, with a hybrid work model allowing 2-3 days in the Dusseldorf office per week.

About you

You communicate fluently in German and English, are passionate about excellent customer service, and are motivated to achieve goals independently. You maintain professionalism under pressure, work effectively with others, and are willing to share information. Ideally, you have at least 3 years of customer service experience in a multinational environment and experience with digital service channels.

What we offer

Joining us means being part of a diverse culture that supports your professional development and contributes to a sustainable future. We support your physical and mental wellbeing.

Successful candidates will receive:

• Competitive employment conditions within a collaborative team environment
• Challenging and responsible work in an internationally recognized company
• Opportunities for professional development

If you're interested, please submit your application through our recruitment portal. We look forward to learning more about you and your work.

We look forward to hearing from you.

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Employment Type: Full-Time

Experience: Minimum 3 years

Vacancy: 1