Customer Service Representative - Senior

Syncreon; Neuss; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading logistics company in Neuss is seeking a Senior Customer Service Representative to manage transport and technical services. Ideal candidates have over 4 years in customer service, fluency in German, and a strong focus on process improvement. Join a diverse team that values communication and reliability in a fast-paced environment.

Leistungen

Market competitive compensation package

Growth and development opportunities

Qualifikationen

• 4+ years in customer service.
• Experience in process improvement.
• Fluent in written and spoken German.

Aufgaben

• Control daily business processes and monitor implementations.
• Improve and coordinate billing processes.
• Identify process improvements proactively.

Kenntnisse

Customer oriented

Good communication skills

Team player

Stress-resistant

Problem solving

Ausbildung

Completed training as a forwarding/customer Service agent

Tools

MS-Office applications

Excel

Jobbeschreibung

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Customer Service Representative - Senior

Do you enjoy close contact with customers and have a talent for organization? As a Customer Service Specialist at DP World High Tech in Neuss, you will be the expert when it comes to coordinating and efficiently handling transport and technical services for our customers.

About the Role

How you will contribute

• Controlling of daily business in regards of defined processes including derivation of necessary measures and implementation monitoring
• Improving and coordinating of billing process to the customer
• Proactively identifying of process improvements
• Proceeding 2nd level inquiries
• Monitoring, evaluating, and analyzing customer-related KPIs
• Monitoring deadlines for customer orders and providing feedback to the relevant departments and customers
• Preparing for customer calls to discuss quality and performance
• Acting as a contact person for internal and external process and handling questions.

Your Key Qualifications

• Completed training / apprenticeship as a forwarding / customer Service agent or comparable training
• 4+ years in customer service
• Several years of experience in segment of process improvement
• Practical experience in the customer service area of logistics is desirable
• Confident handling of MS-Office applications, focus on Excel
• Fluent in written and spoken German
• Customer oriented
• You are a team player, have good communication skills, are reliable and stress-resistant
• You enjoy dealing with customers and technical systems
• You work independently and are characterized by goal-oriented, proactive work with high self- demands

Have we sparked your interest? Then please send your application by e-mail to [e-mail] or by post to:

DP World Logistics High Tech Europe GmbH
attn. Christiane Radis
Sudermannstrasse 1
41468 Neuss

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Segment: Logistics, Supply Chain, Supply, Business Process, Operations, Management