Customer Service Officer

Advanzia Bank; Konz; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A progressive digital bank based in Luxembourg seeks a Customer Service Officer to enhance customer interactions and manage complaint processes. The ideal candidate holds a degree in Business Administration or equivalent experience and possesses strong analytical skills. Responsibilities include advising customers, maintaining records, and ensuring high-quality service delivery. Fluency in English and French is crucial, and familiarity with financial products is preferred. Excellent development opportunities and a dynamic work environment await you.

Leistungen

Employee travel insurance

Lunch vouchers

Wellness allowances

Qualifikationen

• University degree in Business Administration or equivalent professional experience.
• First experience in customer service with a keen interest in engaging with customers.
• Good working knowledge of Microsoft Office.

Aufgaben

• Advise customers and act as the mediator between them and the bank.
• Provide administrative support including filing and back office processing.
• Maintain accurate customer data records.

Kenntnisse

Experience in customer service

Fluency in English and French

Strong analytical abilities

Good working knowledge of Microsoft Office

Familiarity with financial products

Ausbildung

University degree in Business Administration or equivalent

Jobbeschreibung

Customer Service Officer

Looking to kick-start your career in Customer Service? We’ve got the perfect opportunity for you! As part of theCustomer Service department, you will play an important role in to how Advanzia interacts with our customers to supportthe complaint management team developing lean and efficient processes.

Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of

Luxembourg!

This opportunity is a full-time CDI contract.

About the job | Your responsibilities :

• Advise customers and act as the mediator between thecustomer and the bank; manage communication withcustomers, financial institutions and other banks
• Provide administrative support , including filing, back office processing for credit card operations, and promptresponse to customer inquiries across multiplecommunication channels
• Maintain accurate customer data records
• Verify applicant information and determine eligibilityfor new account openings in accordance with KYC andAML requirements customer data records
• Work collaboratively across the team to ensuredata accuracy
• Manage daily workflow through accurate reportingand processing of credit notes and transactionbookings
• Provide operational support related to credit cardservice
• Help ensure high‑quality service delivery
• Follow‑up on internal projects under supervision suchas testing or brainstorming sessions

About you | Your background, skills and personality :

• University degree in Business Administration orequivalent professional experience, such as acompleted apprenticeship
• First experience in customer service with a keeninterest in engaging with customers
• Good working knowledge of Microsoft Office
• Demonstration of strong analytical abilities alongsideassertiveness, patience and resilience
• Familiarity with financial products, preferably withinthe payment industry
• Fluency in English and French is essential; proficiencyin other languages is a plus
• Transparency and communication : Clear and directcommunication style with a commitment to engageopenly and constructively, maintaining open channelsand promoting information sharing with colleagues
• Adaptability and flexibility : Comfortable working ina dynamic environment, navigating change effectively
• Collaboration and teamwork : A natural team playerwho thrives in a flat organisational structure andactively contributes to the collective success of theteam
• Cross‑functional collaboration : Experience inworking collaboratively across different teams anddepartments to foster agility and innovation

About Advanzia | The European digital bank :

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user‑friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast‑paced environment, along with numerous opportunities for training and development, and a performance‑driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after‑work sports & social events available to all members of #TeamAdvanzia .