Customer Service E-Commerce Coordinator (m/f/x)

Carhartt WIP (Work In Progress); Weil; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A well-known fashion brand based in Baden-Württemberg is looking for a Customer Service Representative. The role involves resolving customer complaints and assisting with various queries via phone, email, or social media. The ideal candidate should have a completed commercial education and excellent communication skills in English and at least one other language. Enthusiasm for the online and fashion market is essential.

Qualifikationen

• Experience in customer service advantageous.
• High customer empathy and good communication skills.
• Affinity for the online and fashion market.

Aufgaben

• Resolve end customer complaints via phone, email, or social media.
• Assist with placement of orders, refunds, and quality issues.
• Provide advice on product questions.

Kenntnisse

Customer communication

Problem-solving

Multilingual skills

MS Office knowledge

Ausbildung

Completed commercial education

Jobbeschreibung

Your Responsibilities

• Giving information and resolving our end customer complaints via phone, email, or social media
• Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries
• Advice on product questions
• Maintaining customer data
• Contact with carriers

Your Profile

• Completed commercial education
• Experience in customer service advantageous
• Good MS Office knowledge
• High customer empathy, enthusiasm, and good communication skills
• Excellent skills in English, Italian and/or Spanish (written and spoken)
• Affinity for the online and fashion market