Customer Service Agent - Multilingual French-Italian-English

GOLD AVENUE; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A dynamic finance startup is hiring a Customer Service Agent in Frankfurt. The role requires fluency in multiple languages, including French, Italian, and English, as well as strong communication and multitasking skills. Responsibilities include responding to customer inquiries, managing orders, and providing exceptional service across channels. Join a supportive team with a flexible work environment and contribute ideas to enhance the customer experience.

Leistungen

Flexible timetable

Join an awesome and passionate team

Work in Finance - Precious metals

Work from home

Qualifikationen

• Proficiency in multiple languages to communicate with diverse customers.
• Strong communication skills to build trust with customers.
• Experience in customer service roles handling enquiries effectively.
• Ability to make quick decisions and solve problems in a fast-paced environment.
• Proven ability to manage multiple tasks without compromising quality.
• Comfortable using digital tools and CRM systems.

Aufgaben

• Respond to customers through multiple channels (phone, email, chat, social media).
• Take responsibility for customer issues and track requests accurately.
• Manage orders from receipt to delivery.
• Maintain accurate customer service records and discussions.
• Organize workflow based on priorities.
• Serve as the point of contact for onboarding new customers.
• Provide occasional translations for other services.
• Propose ideas to enhance the customer service experience.

Kenntnisse

Fluent in French

Fluent in Italian

Fluent in English

Good command of a fourth language (German or Spanish)

Exceptional Communication Skills

Customer‑centric Approach

Proven Customer Service Experience

Quick Thinking & Problem‑Solving

Strong Multitasking Abilities

Tech‑Savvy & Adaptable

Team Collaboration

Time Management & Organisation

Cultural Sensitivity

Jobbeschreibung

We are seeking a Customer Service Agent to reinforce our Customer Service team.

Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.

• Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
• Customer‑centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
• Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
• Quick Thinking & Problem‑Solving: Comfortable making sound decisions in a fast‑paced environment, with a proactive approach to identifying and addressing customer needs.
• Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
• Tech‑Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
• Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
• Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
• Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

YOUR TASKS

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
• Take responsibility for customers' problems and track the requests accurately and efficiently.
• Manage orders from receipt to delivery.
• Maintain accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Be the point of contact for the onboarding of new customers.
• Occasional translations or assistance to other services.
• Bring in ideas to improve the customer service experience; your voice counts!

WHAT YOU BRING WITH YOU

• High level of judgement, integrity and confidentiality.
• Start‑up spirit.
• Positive attitude.
• Multitasking skills.
• Ideally located in Spain.

WHAT WE OFFER

• Flexibility timetable
• Join an awesome and passionate team
• Work in Finance - Precious metals
• Work from home

START DATE

As soon as possible