Customer service agent

Horze International GmbH; Fulda; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A dynamic e-commerce retailer is seeking a French-speaking Customer Service Agent to join their team in Fulda or to work remotely. Key responsibilities include processing orders, providing support via various channels, and acquiring new customers. The ideal candidate has initial customer service experience, strong communication skills, and a reliable, service-oriented approach. This role offers a friendly workplace and numerous benefits.

Leistungen

Performance-related compensation

Company pension plan

Further training opportunities

Weekly fruit and candy deliveries

Free parking (if onsite)

Qualifikationen

• Initial professional experience in customer service is required.
• Experience in equestrian sports is a plus.
• Willingness to learn and commitment are essential.

Aufgaben

• Autonomously process orders and handle order management.
• Provide client support via email, telephone, and chat.
• Acquire new customers and maintain system data.

Kenntnisse

Customer orientation

Strong communication skills

Reliability

Fluent in French

Good English skills

Tools

ERP systems

Jobbeschreibung

Horze International GmbH is a successful and dynamically growing e-commerce retailer for equestrian products. With more than 40,000 articles around horse and rider, our online stores supply equestrian fans all over Europe and in many parts of the world. With our retail stores and cooperation partners, we are also there for our customers internationally in the analog world with a lot of passion and commitment.

We have big plans. Do you? Then take the next step with us and become part of our team. We are looking for a French speaking Customer service agent (m / f / x) for the location Fulda or up to 100% remote as soon as possible.

Your mission

• Autonomous operational processing of orders
• Order handling in the ERP system
• Provide client support via email, telephone and chat
• Acquiring new customers
• Creation and follow-up of quotations
• System and data maintenance

Your profile

• You have gained initial professional experience in the field of customer service
• Your customer orientation and service mentality are exemplary
• You are characterized by strong communication skills and a high level of commitment
• You are reliable and show a sense of responsibility
• An experienced handling of an ERP is desirable
• Very good written and spoken French and good English skills, further language skills are welcome but not mandatory
• First experience in equestrian sports is a plus

What we offer

• A fair, social and friendly workplace with performance-related compensation
• A state-of-the-art working environment in an appreciative corporate culture with numerous opportunities for professional and personal development
• Exciting, international projects with plenty of room to maneuver and personal responsibility
• An open communication culture with flat hierarchies
• A motivated and committed team that enjoys working in a dynamic and positive environment
• In addition, numerous benefits such as : Rewarding discounts for employees A job bike supported by the company Company pension plan Further training opportunities Up to 100% remote possible Free parking spaces (if working onsite) Weekly fruit and candy deliveries as well as free hot & cold drinks (if working onsite)

Our guidelines, your benefits!

• Individually : Say goodbye to ties and collars! Be yourself, because individuality is very important to us!
• Flexible : We do not cling to our ideas and structures - we are open to your ideas and suggestions!
• Motivated : Commitment and willingness to learn are more important to us than good grades and references!
• Optimistic : We always focus on solutions instead of problems. The glass is always half full!
• Open minded : We don't compete, we stick together as a team and that makes us strong!
• Respected : We respect each other - diversity is paramount!

Apply

Are you interested? Then we would love to know more about you! We look forward to receiving your application, including your salary requirements and earliest possible starting date.

Apply here

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