Customer Account Specialist (f/m/d)

Regeneron; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global biotechnology company in Munich is seeking a Customer Account Specialist to support the National Sales Director and Key Account Management. This role involves managing rebate claims and stock loss compensation while collaborating with cross-functional teams. The ideal candidate has at least 5 years in the pharmaceutical industry, a business degree (life sciences preferred), and excellent project management skills. Fluency in German and business-level English is required. Join us to contribute to our hematology-oncology portfolio and make a meaningful impact.

Leistungen

Comprehensive benefits package

Inclusive company culture

Opportunity for career advancement

Qualifikationen

• 5+ years of experience in the pharmaceutical or biotech industry.
• Prior experience in hematology and/or oncology is highly desirable.
• Expertise in controlling, customer contracting, or account management required.

Aufgaben

• Manage rebate claims for over 500 German hospitals.
• Oversee stock loss compensation for direct buying customers.
• Act as the internal point of contact for logistics coordination.

Kenntnisse

Business acumen

Project management

Interpersonal skills

Detail-oriented

Proficient in Microsoft Business tools

Ausbildung

Business degree (life sciences is a plus)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Teams

Jobbeschreibung

We are seeking a dedicated and detail‑oriented Customer Account Specialist (f/m/d) to join our Commercial Hematology‑Oncology team in Munich, Germany. In this role, you will play a pivotal part in supporting our National Sales Director and Key Account Management by managing rebate claims, stock loss compensation, and contracting administration. This is a unique opportunity to contribute to the success of our cutting‑edge portfolio in hematology and oncology while collaborating with cross‑functional teams to drive impactful results. If you thrive in a dynamic and fast‑paced environment, we would love to hear from you!

A Typical Day might include the following:

• Monitoring, controlling, and administering monthly rebate claims for over 500 German hospitals.
• Managing yearly stock loss claims and compensation for direct buying customers, including hospitals and wholesalers.
• Overseeing price‑volume contracts in collaboration with Key Account Management and the Commercial Operations Team.
• Coordinating the integration of new products into account management systems.
• Acting as the internal point of contact for communication with logistics partners and external stakeholders.
• Supporting national account management initiatives and contributing to strategic development.
• Assisting in IT system migrations and further developments for international alignment.
• Collaborating with international teams on trade, pricing, and other key projects.

This Role May Be For You If You:

• Have a strong business acumen and thrive in project management and controlling tasks.
• Are detail‑oriented and excel in managing multiple priorities under tight deadlines.
• Enjoy working in a collaborative environment and have excellent interpersonal skills for managing diverse stakeholders.
• Are proficient in Microsoft Business tools, especially Word, PowerPoint, Excel, and Teams.
• Are self‑motivated with an independent and operationally focused working style.
• Are passionate about contributing to the success of a hematology‑oncology portfolio.
• Are fluent in German and have business‑level proficiency in English.

To Be Considered:

To qualify for this role, you must have a business degree (a life sciences degree is a plus) or equivalent experience in lieu and at least 5 years of progressive professional experience in the pharmaceutical or biotech industry. Prior experience in hematology and/or oncology, as well as expertise in controlling, customer contracting, or account management, is highly desirable.

We are committed to fostering an inclusive and supportive workplace where every team member can thrive. Join us and make a meaningful impact in the lives of patients while advancing your career in a dynamic and innovative organization.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.

Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on‑site policy and expectations for your role and your location.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company’s business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.