CSM Technical Architect

Alldus International Consulting Ltd; Wörrstadt; Hybrid; EUR 100.000 - 125.000; Teilzeit

Zusammenfassung

A global IT organization is hiring a Freelance ServiceNow CSM Consultant to work part-time, either remotely or onsite in Germany. This role involves optimizing the ServiceNow CSM module, providing hands-on configuration, and collaborating with stakeholders. Candidates should be fluent in English, with German language skills preferred. Availability of 1-2 days per week is required.

Qualifikationen

• Proven ServiceNow CSM implementation and development experience.
• Availability for 1–2 days per week over the coming months.

Aufgaben

• Provide advisory guidance on optimising and enhancing the ServiceNow CSM module.
• Deliver hands-on configuration and development to meet evolving business needs.
• Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.

Kenntnisse

English fluency

German language skills

ServiceNow CSM implementation

Consultative skills

Jobbeschreibung

Overview

Freelance ServiceNow CSM Consultant
Location: Germany (Remote/Onsite)
Duration: 1/2 Days a week
Start Date: Immediate

Our client, a global IT organization, is hiring a ServiceNow CSM Consultant to join the team on a part-time basis. The successful candidate will utilize their skills in the Customer Service Management module to support a major supermarket retail chain in Germany.

Responsibilities

• Provide advisory guidance on optimising and enhancing the ServiceNow CSM module.
• Deliver hands-on configuration and development to meet evolving business needs.
• Collaborate with internal stakeholders to design, build and improve customer service workflows and integrations.

Skillset

• English fluency with German language skills a big advantage.
• Proven ServiceNow CSM implementation and development experience.
• Strong consultative skills with the ability to translate business needs into technical solutions.
• Availability for 1–2 days per week over the coming months.