Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi&Meredith; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international digital safety company is seeking a Content Moderator / Customer Service Agent fluent in German to join their team in Porto, Portugal. Responsibilities include moderating user-generated content, assisting users professionally, and maintaining documentation. The role offers a 3000 EUR welcome bonus and comprehensive relocation support. Join a vibrant multicultural environment and help ensure online safety.

Leistungen

3000 EUR Welcome Bonus

Comprehensive relocation package

Paid training and full onboarding process

Modern office space

Career growth opportunities

Qualifikationen

• Must speak German fluently and possess strong English skills.
• Experience in customer support is desirable.
• Familiarity with online safety protocols is a plus.

Aufgaben

• Review and moderate user-generated content according to platform guidelines.
• Assist users via chat, email, or internal systems with professionalism and empathy.
• Escalate violations or complex issues per internal protocols.
• Support a safe and positive user experience by enforcing content policies.
• Maintain accurate documentation of interactions and moderation actions.

Kenntnisse

Fluent in German (C2/native)

Strong English skills (B2+)

Customer service skills

Attention to detail

Jobbeschreibung

We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

Location: Porto, Portugal (On-site)
EU Passport required
️ Languages: German (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Welcome Bonus: 3000 EUR (paid upon joining)
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

What We Offer:

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package(including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!

Contact: [e-mail]