Client Solutions Manager (Financial Services) - Global Business Solutions - Munich

TikTok; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading short-form video platform in Munich seeks a Client Solutions Manager for Financial Services to educate clients and manage relationships with key partners. The ideal candidate has hands-on campaign management experience, an understanding of the digital landscape, and fluent communication skills in English and German. This role requires a detail-oriented, self-starter attitude and offers a dynamic work environment focused on creativity and collaboration.

Qualifikationen

• Hands-on management of campaigns across digital platforms.
• Detail-oriented with data-driven decision-making abilities.
• Strong organizational skills.
• Experience working in a dynamic environment.

Aufgaben

• Educate clients on product solutions and best practices.
• Analyze campaign performance to offer business insights.
• Conduct business reviews and build productive relationships.
• Manage custom programs and lead content campaigns.
• Kick-off campaigns with clients and manage timelines.
• Collaborate with internal cross-functional teams.
• Investigate and troubleshoot client issues with global teams.
• Build scalable processes within the Client Solutions Management Team.

Kenntnisse

Campaign management

Understanding of the digital landscape

Analytical mindset

Fluent in English and German

Self-starter

Jobbeschreibung

Client Solutions Manager (Financial Services) - Global Business Solutions - Munich

Responsibilities

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key insurance clients and agency partners (media, creative, and marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
• Build scalable processes for our growing Client Solutions Management Team.

Qualifications

Minimum Qualifications

• Experience of hands-on campaign management across digital platforms and advertising tech products.
• Understanding of the digital landscape and a passion for social media.
• Detail oriented, data driven, and analytical mindset with exceptional organisational skills.
• Fluent oral and written English & German communication skills in order to communicate with clients.
• Self-starter, fast learner with a start-up spirit.

Preferred Qualifications

• Experience of working with or at a media agency.
• Background/experiences in performance and branding campaigns.
• Proven success in a highly dynamic, rapidly changing environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.