Chief Customer Experience Officer

Neumann Executive; München; Vor Ort; EUR 100.000 - 150.000; Vollzeit

Zusammenfassung

A leading retail company in Munich is seeking a visionary CXO to elevate the customer journey and strengthen brand loyalty across the DACH region. This full-time executive position involves defining a holistic customer experience strategy, driving personalization initiatives, and leading digital transformation projects. Candidates should have over 10 years of relevant leadership experience, preferably in retail or e-commerce, with strong analytical and stakeholder management skills.

Qualifikationen

• 10+ years of leadership experience in CX, Marketing, or Digital Transformation.
• Proven track record in building customer experience strategies.
• Fluent in English; German is a strong asset.

Aufgaben

• Define and implement a customer experience strategy.
• Drive customer journey mapping and personalization.
• Lead digital transformation projects.

Kenntnisse

Leadership experience in CX

Building customer experience strategies

Understanding of omnichannel ecosystems

Analytical mindset

Stakeholder management

Fluency in English

German language proficiency

Jobbeschreibung

Our client is one of the leading international retail companies with a strong digital presence across Europe. The organization is currently undergoing a transformation towards a fully customer-centric, omnichannel model. With a strong focus on innovation, personalization and data-driven decision making, the company is seeking a visionary CXO to elevate the end-to-end customer journey and strengthen brand loyalty across the DACH region.

Main Responsibilities

• Define and implement a holistic customer experience strategy across all digital and offline touchpoints
• Drive customer journey mapping, segmentation, and personalization initiatives
• Partner with Marketing, Sales, and Product to ensure a seamless omnichannel experience
• Oversee customer insights, analytics, and feedback loops to enhance decision making
• Lead digital transformation projects related to e-commerce and customer engagement
• Inspire and manage cross-functional teams towards a customer-first culture

Candidate’s Profile

• 10+ years of leadership experience in CX, Marketing, or Digital Transformation
• Proven track record in building and scaling customer experience strategies in consumer goods, retail, or e-commerce
• Strong understanding of omnichannel ecosystems and digital customer engagement tools
• Analytical mindset with the ability to translate data into actionable insights
• Inspirational leader with excellent stakeholder management skills
• Fluent in English; German is a strong asset

Seniority level

• Executive

Employment type

• Full-time

Job function

• Strategy/Planning and Quality Assurance

Industries

• Retail