Automation Hardware Technical Support Europe (m/w/d)

Danaher Corporation; Frankfurt; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global science company is seeking a Technical Support Specialist based in Germany. The role focuses on providing second-level technical support for automation platforms and resolving customer issues. Candidates should have at least 5 years of experience in Technical Support within the Diagnostics market, possess strong troubleshooting skills, and be proficient in English. This position offers opportunities for travel and flexible working hours.

Leistungen

Comprehensive benefits programs

Opportunities for growth

Supportive team environment

Qualifikationen

• Minimum of 5 years experience in Technical Support in the Diagnostics market.
• Proficient in English, both spoken and written.
• Willingness to travel and work flexible hours.

Aufgaben

• Provide second-level technical support for automation platforms.
• Resolve customer problems using technical expertise.
• Train customers and Service Engineers.

Kenntnisse

Technical Support

Troubleshooting

Customer Service

Analytical Skills

Ausbildung

Biomedical Engineering or Equivalent

Jobbeschreibung

Overview

Beckman Coulter, a Danaher company, is building a culture that celebrates backgrounds, experiences, and perspectives of all associates. We’re dedicated to advancing and optimizing the laboratory to move science and health care forward. You will have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. We are a global organization with a strong track record of continuous improvement and growth.

We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will work in an international environment and provide second level support by resolving customer problems through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, support our Applications Team, and verify the operational performance and data quality of systems to support our commercial organization.

You will operate independently in the Italian/German territory and in Europe when needed (overnight travel as required) to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments. We operate as a team to share standard methodologies, mentor, and receive experienced technical support.

If you thrive in a fast-paced role and want to contribute to building a world-class post-sales organization, read on.

Responsibilities

The essential requirements of the job include the following responsibilities and activities:

• Provide second-level technical support for automation platforms and related instrumentation.
• Resolve customer problems with technical expertise and troubleshooting.
• Drive service targets and maintain high levels of customer satisfaction and retention.
• Train customers and Service Engineers; support the Applications Team.
• Verify operational performance and data quality of systems to support the commercial organization.
• Install and maintain automation instrumentation and systems in hospital and stand-alone laboratory environments.
• Collaborate with a global team, sharing best practices and methodologies.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support and Field Service experience in the Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis work or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service across the country as well as periodic travel to other European countries with overnight travel. A current valid driver’s license is required.
• Willingness to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems, and find effective solutions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Our programs contribute to life beyond the job. Check out our benefits information where available. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by curiosity and the desire to create—accelerating careers and driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your opportunities for growth are unparalleled.

We believe that creativity and innovation thrive when diverse voices are heard. We’re taking concrete steps to foster an inclusive and engaging workplace. If you’d like to learn more, read stories from our associates on the Careers Blog or contact a recruiter.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher’s website.