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Frontline Worker - Gladstone House

Apply remote type: Onsite

Locations: Ottawa Booth Centre - Transitional Housing

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: April 27, 2025 (8 days left to apply)

Job requisition id: JR101063

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: To provide support services and guidance to the Gladstone House clients within the context of the overall operations, including maintaining the security of the facility and its residents.

Accountabilities:

Client Services

1. Maintains records as required (e.g. incident reports, log notes, and case notes)
2. When necessary, gather information to further assess client needs aligned with individual support plans
3. When required, assist clients in creating goal plans; monitor progress and aid clients in working towards set goals in order to live an autonomous lifestyle
4. Follow established procedures in referring clients to appropriate Salvation Army and Community resources; advocate on behalf of clients to other Salvation Army and community resources
5. Ensure appropriate information is communicated to residents
6. Ensure residency guidelines are enforced impartially
7. Monitor to ensure clients are participating in all house requirements, follow up with the client and provide feedback to House Supervisor when necessary
8. Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
9. Administer urine screens when necessary
10. Refer clients to House Supervisor for interviews regarding serious behavioral issues and consequences
11. Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
12. Complete rounds, security checks and duties as indicated by Shift Statement of Duties
13. Refer maintenance requests and program needs to Supervisor
14. Facilitates weekly checking and updating of resident medication
15. Participates in monthly case conferences

Health and Safety

1. Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
2. Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils

1. None

Internal:

1. Works collaboratively as part of the Gladstone team

External:

1. Liaises with client support workers, outreach workers and other community resources to provide services to the clients

MANAGERIAL/Technical Leadership RESPONSIBILITY:

1. Supervisor of Gladstone House

FINANCIAL AND MATERIALS MANAGEMENT:

1. Not applicable

WORKING CONDITIONS:

1. Combination of sitting, standing, walking around a house
2. May deal with angry and abusive clients
3. May encounter verbal abuse
4. May be required to deal with client overdose and other medical situations
5. May be required to lift approx. 50 lbs.
6. Depending on shift, may be required to work alone

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:

1. Relevant post-secondary education or equivalent work experience

Experience and Skilled Knowledge Requirements:

1. Experience working with a marginalized population and issues they face such as addiction and mental health

Skills and Capabilities:

1. Ability to self-motivate and work with minimal supervision
2. Effective oral and written communication skills
3. Effective interpersonal skills and listening skills
4. Basic computer skills
5. Training in non-violent crisis intervention, ASIST, First Aid and CPR is an asset
6. Experience administering Narcan and/or Narcan training a strong asset
7. Bilingualism (English and French) is an asset
8. Must supply a current Vulnerable Police Sector Check

Compensation:

The target hiring range for this position is $20.25 to $25.31 with a maximum of $30.37. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.