Retail jobs in Canada

MANAGER, Risk & administration

Title Manager, Risk & Administration

Department Finance & Administration

Reports to Chief Executive Officer Office

Salary $85,500-$100,588 annually

Summary

Under direction from the Chief Executive Officer (CEO), the role of the Manager, Risk & Administration is to oversee the centralized administration and retail credit risk programs for Lake View Credit Union.

The Manager, Risk & Administration ensures overall execution of the centralized administration and compliance program, including the deposit and loan administration, fraud, anti-money laundering, privacy, accounts payable and clearing, and product and procedure maintenance functions. This role also ensures oversight of the retail credit risk program, including delegated lending authority, post review, adjudication parameters, and collections.

Key Responsibilities

• Design and ensure execution of risk-based audits of deposit and loan transactions, activities, and accounts. Make recommendations for improvement of identified deficiencies/gaps resulting from audits and work closely with control owners to develop and implement solutions.
• Responsible for the development, application and maintenance of policies and procedures related to AML and Privacy, incorporating industry best practices and ensuring compliance with all AML and Privacy regulatory requirements
• Designated Privacy Officer and Chief Anti-Money Laundering Officer
• Ensure various banking system reports (i.e., EM Supervisor reports to ensure overrides are conducted within delegated limits) are monitored as appropriate.
• Responsible for the development, application and maintenance of a proactive fraud loss prevention program, policies and procedures, incorporating industry best practices and ensuring compliance with all regulatory requirements and industry codes
• Contributing member of the Executive Credit Committee
• Oversees the risk adjudication parameters and allowance for impaired loans. Adjust and refine retail loan parameters and provide approval within defined limits or escalate to credit committee.
• Completes post review of retail credit files, make recommendations for improvement of identified deficiencies/gaps resulting from audits and work closely with retail lending team to develop and implement solutions
• Maintains the retail credit procedures and recommends updates to the Investment and Lending Policy, prepares periodic reporting on credit activity and portfolio characteristics, and oversees collection activities
• Leads Administrative Associate in providing payments management and reconciliation, clearing, accounts payable, and general accounting support
• Supports completion of risk-based assessment of all new products/services and risk mitigation strategies.
• Contribute to the development of the annual internal audit plan and execution of the internal audit program
• Prepare quarterly AML, Privacy and Fraud Reports and other compliance-related reporting as requested
• Responsible for development, application, and maintenance of efficient internal procedures to facilitate compliance with FATCA, CRS, and CASL regulations
• Ensure reconciliation of registered products, and that all annual tax slips and filing requirements are met.
• Responsible for research, writing, implementation, and evidenced compliance of branch procedures. This would incorporate any and all procedures required in the branch environment and would reflect all compliance requirements and best practices.
• Responsible for execution of the annual compliance training program, and conducts additional training sessions with staff on products, services, procedures, and the banking system as required to promote efficiency, compliance and risk mitigation.
• As requested, assist with matters related to compliance with current and emerging BCFSA guidelines and regulations
• Ensure completion of all non-finance related credit union system or regulatory reporting (ie. CCUA self-assessment, Statistic Canada questionnaires, CCUA National Data Gathering, various compliance certificates or reports)
• Assist with ongoing maintenance, updates, and version management for key branch systems
  
  

Leadership & Staff Development

• Manage, lead and provide direction to the Administrative Associate, Loans Administrators, Member Services Associates, Delinquency Officer and Risk and Compliance Specialist
• Establish performance standards, evaluate and manage performance of staff through conducting staff appraisals, regular employee coaching sessions and if necessary, progressive discipline.
• Take a leadership role in creating an environment of continuous improvement by sharing best practices to all staff.
• Adhere to service standards as they pertain to the position
• Enthusiastically participate in various internal committees, community involvement and image building of the Credit Union.
• Other duties as assigned
  
  

Education And Experience

• Minimum 5 years’ experience in a supervisory/management function in a financial institution (preferably a credit union)
• Diploma or degree from recognized post-secondary institute or equivalent
• Professional certification or experience in project management
• Proficiency in DNA banking system and Lodestar is necessary.
• Experience in both commercial and retail banking.
• Proficient in AML, Terrorist Financing, Privacy and FATCA legislation and the enforcement thereof.
• Strong proficiency in Microsoft 365 applications
  
  

Consideration will be given to an equivalent combination of education and experience.

Required Knowledge Skill And Abilities

• Excellent verbal, written and presentation skills, including an ability to facilitate and provide training
• In-depth knowledge of regulatory guidelines and industry best practices for financial institutions and the enforcement therein.
• High level of integrity, confidentiality, and accountability
• Strong work ethic and positive team attitude
• Demonstrated ability to quickly grasp new concepts
• Excellent analytical, problem solving and innovative thinking skills
• Strong attention to detail with the ability to plan, organize, prioritize, and execute
• Ability to work well and build relationships with various stakeholders to discover barriers and challenges, influence and achieve positive results
• Sound judgement and ability to respond appropriately in pressure situations
• Proven ability to provide accurate reporting of the Credit Union’s status with internal and external stakeholders.
• Proficient in continuous improvement processes for policies and procedures to achieve the highest service levels.
• Extensive knowledge of financial products and services.