Rail-Jobs in Kanada

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a respectful, honest, and diverse work environment that values talent and development.

As a Guest Experience Specialist (GES), you will create memorable experiences for our guests. You will serve as the primary contact for questions and assistance at our Stations, Guest Centres, and other destinations, providing essential services such as Motor Coach Transfers, Check-In, and local advice.

This position is Safety Sensitive, requiring access to railway areas. The GES is part of the Destinations Guest Operations team, responsible for safety of colleagues, guests, the public, property, and the environment.

1. Guest Experience:
   • Welcome and care for guests, sharing expertise and passion.
   • Assist with check-in, boarding passes, luggage tags, and hotel keys.
   • Ensure seamless transfers, guiding guests and providing announcements.
   • Address guest concerns with care and efficiency.
   • Support guests with special requirements for a comfortable journey.
   • Handle luggage safely.
   • Maintain cleanliness and welcoming environment at stations and guest centres.
2. Leadership and Engagement:
   • Promote a safe, respectful, and positive work environment.
   • Support team motivation and collaboration.
   • Recommend improvements for guest experience.
3. Safety and Security:
   • Follow safety standards and emergency procedures.
   • Report incidents promptly and support investigations.

• Valid AB or BC Driver’s License with a safe driving record (asset).
• Second language (asset).

• Experience in tourism, hospitality, or customer service (asset).

• Strong verbal and written communication skills, confident with public speaking and microphones.
• Excellent time management, multitasking, and organizational skills.
• Ability to work independently and in a team, with a professional work ethic.
• Calm and consistent in handling difficult situations.
• Adaptable to new technologies and committed to guest service.

• Exposure to railway operations.
• Early mornings, evenings, weekends, and split shifts; possible overtime.
• Ability to lift up to 50 pounds.
• Outdoor work in various weather conditions.
• Legally authorized to work in Canada through the season.

• Health Care Spending Account (starting at $300).
• Discounts on rail tickets and packages for friends and family.
• Two annual complimentary rail passes (from second season).
• Seasonal wage increases.
• Work shoes reimbursement.
• Partnership discounts via Perkopolis.
• Growth opportunities.
• Inclusive and fun team environment.

Hourly wage: $21.80/hour

Rocky Mountaineer is committed to diversity and inclusion. We support accommodations during the application and employment process. Please opt-in for text updates when applying.

This description is not exhaustive; duties and responsibilities may change as needed.