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We are looking for a motivated and organised individual to join our Digital, Systems and Insightsteam as an Information Governance Administrator. In this role, you will support Subject Access Requests and access to records, while also providing essential administrative support to our Information Governance team. You will help to keep information safe, accurate and well managed as well as ensuring the smooth running of our information governance and GDPR processes.

Please note the earliest start date for this position is 05th May 2026.

The Information Governance Administrator plays a key role in supporting the organisations information governance and data protection responsibilities. Working within the Digital, Systems and Insights team, the post holder will help process Subject Access Requests and other access to records requests, ensuring compliance with the Data Protection Act 2018, UK GDPR and NHS standards. The role also provides essential administrative support to the Information Governance and GDPR teams, including arranging meetings, producing minutes, maintaining action logs and managing the Microsoft Planner Board. The post holder will routinely handle sensitive information and must demonstrate accuracy, discretion and strong organisational skills.

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us!

Pleasenote: Whilst we value all applications, if we believe an application to be AI-generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

As an Information Governance Administrator, you will play a key role in supporting the organisation's compliance with information governance, data protection and records management requirements. Working within the Digital, Systems and Insights team, you will provide administrative and operational support across the Information Governance function, ensuring information is handled lawfully, securely and in line with NHS standards.

• Receiving, logging, processing and coordinating Subject Access Requests (SARs) and other access to records requests.
• Ensuring requests are handled in accordance with statutory requirements, organisational policies and agreed procedures.
• Recording and tracking all requests using appropriate digital systems to maintain accurate audit trails.
• Prioritising and managing cases to ensure all requests are completed within legal and statutory timescales.

• Liaising with clinical and non-clinical staff to identify, retrieve and prepare relevant records from electronic and paper-based systems.
• Reviewing health records and documentation to identify information relevant to each request.
• Applying redactions where appropriate to protect third‑party confidentiality and sensitive information in line with legislation and policy.
• Identifying potential risks or anomalies within requests and escalating concerns appropriately.

• Providing administrative support to the Information Governance Team and GDPR Group.
• Arranging meetings, preparing agendas and circulating papers.
• Producing clear, accurate and timely meeting minutes.
• Maintaining and updating action logs and managing the Microsoft Planner Board to support action tracking and assurance.
• Supporting follow‑up activity to ensure actions are monitored and completed.
• Assisting with the preparation of reports, returns and audit information as required.

• Acting as a point of contact for internal and external enquiries relating to information governance and access to records.
• Communicating clearly and sensitively with service users, relatives, staff and external representatives.
• Providing advice and guidance on processes, documentation requirements and expected timescales within agreed parameters.
• Escalating complex, sensitive or high‑risk issues to senior colleagues as appropriate.

• Ensuring all work is carried out in accordance with the Data Protection Act 2018, UK GDPR and NHS information governance standards.
• Maintaining strict confidentiality when handling personal and sensitive information.
• Following standard operating procedures and highlighting any non‑compliance or process issues to senior colleagues.
• Supporting data quality by ensuring information is accurate, complete and kept up to date across systems.

• Maintaining accurate records of all requests, actions taken and responses issued.
• Using Microsoft Office applications, including Word, Outlook, Excel, Teams and Planner, to support workload management and reporting.
• Producing routine reports to support management oversight of access to records activity.
• Providing general administrative support to the Information Governance Team as required.
• Supporting new staff by sharing knowledge of access to records processes and systems.
• Contributing to internal audits, service improvement initiatives and compliance monitoring activities.

This role contributes indirectly to patient care by supporting individuals' rights to access their information while safeguarding confidentiality and ensuring the safe, effective and lawful use of health information.

• Awareness of confidentiality, Data Protection Act 2018 and UK GDPR principles.
• Understanding of the importance of information governance in the NHS.
• Knowledge of NHS systems, policies, and procedures relating to patient records.

• Good general education to GCSE level (or equivalent) including English and Maths.
• Qualification or formal training in data protection, records management or information governance.

• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Ability to follow procedures and apply policies consistently.
• Ability to produce clear, accurate meeting minutes.
• Confident use of Microsoft Planner or similar task‑tracking tools.
• Competent IT skills, including Microsoft Office (Word, Excel, Outlook, Loop, Teams, Planner) and electronic record systems.
• Reliable and flexible, with the ability to adapt to changing priorities.
• Ability to use specialist systems for records management or SAR tracking.
• Skills in redacting documents and information.
• Willingness to undertake further training and development in information governance.
• Demonstrates initiative in problem solving within defined procedures.

• Experience in an administrative or clerical role.
• Experience of supporting meetings, including producing minutes and managing action logs (MS Planner).
• Experience of handling confidential or sensitive information.
• Experience of working to deadlines and managing competing priorities.
• Previous experience of processing Access to Records Requests, Freedom of Information requests, or similar.
• Experience working within information governance, data protection or records management.
• Previous experience in an NHS, healthcare, or public sector setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year Pay dependant on experience