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Customer Experience Manager
Résumé du poste
A dynamic insurance company located in Toronto, Canada is seeking a Customer Experience Manager to lead strategies that enhance customer interactions. The ideal candidate will have strong analytical skills and a commitment to exceptional service. Responsibilities include collaborating with teams, analyzing customer feedback, and mentoring staff. This role offers a competitive benefits package and opportunities for professional growth.
Prestations
Qualifications
- Proven experience in a customer experience or customer service leadership role.
- Ability to interpret data and make data-driven decisions.
- Experience in managing multiple projects and priorities in a fast-paced environment.
Responsabilités
- Develop and implement customer experience strategies aligned with company goals.
- Analyze customer feedback to enhance customer satisfaction.
- Collaborate with cross-functional teams for cohesive customer journey.
- Train and mentor customer-facing staff.
- Monitor key performance metrics for customer experience.
Connaissances
Outils
We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity. We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement.
As our Customer Experience Manager, you will be the driving force behind our efforts to create, enhance, and maintain world-class customer experiences. You will work closely with cross-functional teams to ensure our customers\' needs are met and exceeded at every touchpoint.
What you will get:
- Competitive reward and benefits package such as Health insurance, retirement plans, and other benefits
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Remote work environment.
- The chance to make a meaningful impact on our customers and our business.
As our Customer Experience Manager, you are required to:
- Develop and implement customer experience strategies that align with the company\'s goals and vision.
- Analyze customer feedback and data to identify areas for improvement and drive initiatives to enhance customer satisfaction.
- Collaborate with marketing, sales, and product teams to ensure a cohesive customer journey.
- Train and mentor customer-facing staff to deliver exceptional service and support.
- Monitor and report on key performance metrics related to customer experience.
- Address and resolve escalated customer issues with empathy and efficiency.
- Stay up-to-date with industry trends and best practices to continuously improve our customer experience.
Qualifications & Requirements:
- Proven experience in a customer experience or customer service leadership role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in CRM software and customer service tools.
- A customer-centric mindset with a passion for delivering exceptional service.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.