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Research‑Driven Customer Success Manager – Remote
Job summary
A leading SaaS company in Toronto is seeking a Customer Success Manager to drive adoption and success of their platform. This role focuses on building strong relationships with customers, championing best practices, and collaborating with internal teams to enhance customer experiences. Ideal candidates will have strong communication skills, a background in customer engagement, and a passion for technology. The role allows for remote work across Canada, offering competitive benefits including unlimited vacation and a salary range of $85,000-95,000 CAD.
Benefits
Qualifications
- Minimum 4 years of experience in research, insights, or consulting.
- Proven ability to translate findings into meaningful business impact.
- Experience in SaaS is a plus.
Responsibilities
- Champion the power of our platform to help organizations.
- Drive customer adoption and success.
- Support customers' broader business needs.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.