Sports Customer Service Specialists - Work At Home

Sutherland; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada is looking for a Customer Service Representative. This role involves engaging sports fans while working remotely. You will provide exceptional service, educate users on digital platforms, and resolve inquiries. Required qualifications include a high school diploma and at least one year of customer service experience. Benefits include competitive pay, paid training, and career advancement opportunities.

Benefits

Competitive hourly rates

Paid training

Medical, dental, and vision benefits

Generous PTO

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience is essential.
• Ability to type 30+ words per minute is required.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Provide exceptional customer service as a brand ambassador.
• Educate fans on using the employer's services, including streaming games.
• Utilize technology tools effectively to resolve inquiries.

Skills

Customer service experience

Communication skills in English

Problem-solving abilities

Typing speed 30+ words per minute

Education

High school diploma or GED

Tools

Microsoft programs

Job description

Why consider this job opportunity

• Competitive hourly rates, with additional pay incentives and monthly rewards & recognition programs
• Paid training and generous PTO, including a Global Flexible Vacation Policy
• Medical, dental, and vision benefits
• Opportunity for career advancement, with 80% of frontline leaders promoted from within
• Employee discounts and access to EAP & Health and Wellness programs, including a personal trainer
• Work remotely in a fast‑paced environment while engaging with sports fans

What to Expect (Job Responsibilities)

• Provide exceptional customer service and act as a brand ambassador for the employer's digital sports platforms
• Create best‑in‑class experiences for fans by addressing their problems and inquiries with patience
• Educate fans on how to use the employer's services, including streaming games and creating fantasy accounts
• Utilize technology tools and resources effectively to resolve fan inquiries
• Maintain a general knowledge of the employer's products and services

What is Required (Qualifications)

• High school diploma or GED
• Minimum of 1 year of customer service experience
• Ability to type 30+ words per minute
• Excellent verbal and written communication skills in English, along with strong critical thinking and problem‑solving abilities
• Proficiency in Microsoft programs and efficient in website/digital navigation

How to Stand Out (Preferred Qualifications)

• Strong knowledge of and passion for sports
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.