Bilingual Electrical/Mechanical Support Specialist (FR-EN)

Hörmann North America; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leader in access solutions seeks a Bilingual Support Specialist (Electrical/Mechanical Systems) to provide remote technical assistance to customers across North America. Your role will involve diagnosing electrical systems, supporting internal teams, and maintaining technical documentation. Full fluency in French and English is required, alongside a technical background in electrical or mechanical engineering. The position offers a competitive salary and benefits while promoting a culture of safety and collaboration.

Benefits

Competitive compensation with performance-based incentives

Comprehensive health, dental, vision, and life insurance

Generous vacation and paid time off

Company-supported retirement savings plan

Career development and learning opportunities

Qualifications

• Full professional fluency in French and English essential.
• Technical background in Electrical or Mechanical Engineering.
• Experience in technical support or customer service required.

Responsibilities

• Provide bilingual technical support via phone and email.
• Diagnose electrical and mechanical issues related to control systems.
• Develop and maintain technical documentation including manuals.
• Support field operations remotely for repairs or maintenance.

Skills

Fluency in French and English (spoken and written)

Understanding of electrical systems

Mechanical aptitude

Excellent communication

Proficiency with Microsoft Office

Education

Diploma in Electrical or Mechanical Engineering Technology

Job description

A leader in access solutions seeks a Bilingual Support Specialist (Electrical/Mechanical Systems) to provide remote technical assistance to customers across North America. Your role will involve diagnosing electrical systems, supporting internal teams, and maintaining technical documentation. Full fluency in French and English is required, alongside a technical background in electrical or mechanical engineering. The position offers a competitive salary and benefits while promoting a culture of safety and collaboration.