Research‑Driven Customer Success Manager – Remote

Alida; Remote; CAD 85,000 - 95,000; Full time

Job summary

A leading SaaS company in Toronto is seeking a Customer Success Manager to drive adoption and success of their platform. This role focuses on building strong relationships with customers, championing best practices, and collaborating with internal teams to enhance customer experiences. Ideal candidates will have strong communication skills, a background in customer engagement, and a passion for technology. The role allows for remote work across Canada, offering competitive benefits including unlimited vacation and a salary range of $85,000-95,000 CAD.

Benefits

Company paid benefits for you and your family

Unlimited Vacation

Summer Fridays

Growth and learning opportunities

Qualifications

• Minimum 4 years of experience in research, insights, or consulting.
• Proven ability to translate findings into meaningful business impact.
• Experience in SaaS is a plus.

Responsibilities

• Champion the power of our platform to help organizations.
• Drive customer adoption and success.
• Support customers' broader business needs.

Skills

Develop and manage value-based relationships

Excellent time management

Problem-solving skills

Strong initiative and drive to innovate

Excellent written and verbal communication

Ability to manage book of business

Education

Post-secondary educational degree

Tools

Microsoft Office (PPT, Word, Excel)

Job description

A leading SaaS company in Toronto is seeking a Customer Success Manager to drive adoption and success of their platform. This role focuses on building strong relationships with customers, championing best practices, and collaborating with internal teams to enhance customer experiences. Ideal candidates will have strong communication skills, a background in customer engagement, and a passion for technology. The role allows for remote work across Canada, offering competitive benefits including unlimited vacation and a salary range of $85,000-95,000 CAD.