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Customer Service Representative-Remote (Bilingual: Spanish / English)
Concentrix
Glovertown
À distance
CAD 60 000 - 80 000
Plein temps
Il y a 9 jours

Résumé du poste

A leading customer service firm in Newfoundland and Labrador is seeking a Bilingual Customer Support Agent to provide exceptional inbound support in both Spanish and English. The ideal candidate will have a high school diploma or GED, and at least 1 year of customer service experience. This role offers the flexibility to work remotely, along with competitive pay and comprehensive benefits.

Prestations

Salary up to $20/hr
Performance-based incentives
Comprehensive benefits including medical, dental, vision insurance
Access to daily pay enrollment option
Inclusive company culture
Networking opportunities

Qualifications

  • Minimum of 1 year of customer service experience.

Responsabilités

  • Provide inbound customer support using a call flow guide in both Spanish and English.
  • Assist customers with resolving basic technical issues.
  • Track, document, and retrieve information in databases.
  • Offer additional products and services to enhance customer experience.
  • Deliver exceptional customer service with a positive attitude.

Connaissances

Fluent in both Spanish and English
Strong computer navigation skills
Ability to work in a quiet, distraction-free environment
Proficiency in multi-tasking

Formation

High school diploma or GED
Description du poste
Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

  • Salary up to $20/hr, plus performance-based incentives
  • Opportunity for career advancement with 80% of managers promoted from within
  • Work remotely from home, providing flexibility and convenience
  • Comprehensive benefits including medical, dental, vision insurance, and paid time off
  • Access to daily pay enrollment option for early pay access
  • Inclusive company culture with diverse networking opportunities and wellness programs
What to Expect (Job Responsibilities)
  • Provide inbound customer support using a call flow guide in both Spanish and English
  • Assist customers with resolving basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and services to enhance customer experience
  • Deliver exceptional customer service with a positive attitude
What is Required (Qualifications)
  • Fluent in both Spanish and English
  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Ability to work in a quiet, distraction-free environment
  • Strong computer navigation skills and proficiency in multi-tasking
How to Stand Out (Preferred Qualifications)
  • Experience with various technologies and eagerness to learn new systems
  • Familiarity with remote work setups and requirements
  • Previous experience working in a diverse team environment

#CustomerService #RemoteWork #CareerGrowth #Bilingual #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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