Jobs in Saint Bruno, Canada

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity to lead a global team in a high-impact role focused on improving patient outcomes
- Commitment to professional development with resources for leadership coaching and career advancement
- Supportive and empowered company culture that values collaboration and innovation
- Flexibility to work remotely, allowing for better work-life balance
- Chance to make a significant impact on customer satisfaction and support processes

What to Expect (Job Responsibilities):
- Champion operational excellence by tracking and managing key performance indicators (KPIs) related to team and client success
- Lead and develop high-performing technical support teams through coaching and mentorship
- Drive knowledge-centered support by implementing a global knowledge development strategy
- Build strong cross-functional partnerships and act as a subject matter expert for business objectives
- Identify and implement process improvements to enhance efficiency and customer satisfaction

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- 10+ years of experience in technical or service delivery roles in the healthcare technology industry
- 5+ years leading technical support or service delivery teams in a software/SaaS environment
- Proven ability to lead change and build high-performing, globally distributed teams
- Strong analytical and project management skills with excellent communication abilities

How to Stand Out (Preferred Qualifications):
- Proficiency with ServiceNow (SNOW) or similar support platforms
- Strong background in support analytics and customer satisfaction metrics

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #InnovationDriven

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