Remote IT Service Desk Specialist

Symcor; Remote; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider based in Mississauga is seeking a Technical Specialist to deliver remote support for corporate and production end users. In this role, you will resolve various IT issues via phone and email, ensuring an exceptional customer experience. Ideal candidates will possess over 3 years of technical support experience and advanced knowledge of Microsoft 365 and networking fundamentals. The company offers a robust benefits package and fosters an inclusive work environment.

Benefits

Competitive salary

Flexible benefits

Retirement and savings plans

Health and wellbeing support

Qualifications

• 3+ years of experience in IT Service Desk or similar role.
• Experience providing phone and email support with focus on First Call Resolution (FCR).
• Demonstrated ability to troubleshoot incidents related to operating systems and applications.

Responsibilities

• Provide L1 and L2 remote support for corporate and production end users.
• Resolve IT-related issues through calls and emails in a timely manner.
• Collaborate with teams to ensure a positive customer support experience.

Skills

Technical support experience

Customer service

Problem-solving

Time management

Communication skills

Education

Post-secondary education in Information Technology or related field

Relevant technical certifications (e.g., ITIL, Microsoft)

Tools

ServiceNow

Microsoft 365

Active Directory

Job description

A technology solutions provider based in Mississauga is seeking a Technical Specialist to deliver remote support for corporate and production end users. In this role, you will resolve various IT issues via phone and email, ensuring an exceptional customer experience. Ideal candidates will possess over 3 years of technical support experience and advanced knowledge of Microsoft 365 and networking fundamentals. The company offers a robust benefits package and fosters an inclusive work environment.