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Technical Support (HVAC)
Job summary
A professional recruitment agency is seeking an experienced Technical Support professional for HVAC systems. The role involves providing remote support, guidance on installations, and conducting training for customers and technicians. Ideal candidates should have over 4 years of relevant experience, strong communication skills, and familiarity with CRM tools. Comprehensive benefits and a competitive salary package are offered, with the flexibility to work from home.
Benefits
Qualifications
- 4+ years of field experience.
- Strong verbal, written, and communication skills.
- Experience with CRM or ticketing systems for tracking.
- Highly organized, reliable, and able to work independently while collaborating with a team.
- Certifications (EPA 608, NATE or Red Seal) are a bonus!
Responsibilities
- Providing remote support for customers, clients, and technicians.
- Offer guidance on HVAC system installation, configuration, and best practices.
- Conduct training sessions/webinars for customers/techs.
- Work closely with internal teams (engineers, sales, customer service) enhancing support and provide feedback to product development teams.
Various Location
Our client, a master distributor of energy-efficient ducted and non-ducted heat pump systems, is looking for an experienced technical support member to join the team and provide expert assistance to customers, technicians, and internal teams by offering guidance on installation and maintenance and ensuring customer satisfaction.
- Providing remote support for customers, clients and technicians.
- Offer guidance on HVAC system installation, configuration and best practices.
- Conduct training sessions/webinars for customers/techs.
- Work closely with internal teams (engineers, sales, customer service) enhancing support and provide feedback to product development teams.
- 4+ years of field experience
- Strong verbal, written, and communication skills.
- Experience with CRM or ticketing systems for tracking.
- Highly organized, reliable, and able to work independently while collaborating with a team.
- Certifications (EPA 608, NATE or Red Seal) are a bonus!
- Comprehensive benefits package.
- Competitive salary range
- Flexibility to work from home
If you’re an experienced technical support professional within the HVAC industry, we want to hear from you!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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