Jobs in Mississauga, Canadá

Posted on Apr 11, 2025

Relief Shelter Worker – Onsite (Markham & Aurora)

**flexible to work both locations Weekend & Overnights | Vacancies: 5 | Salary: $26.07/hour

ABOUT YELLOW BRICK HOUSE:

Yellow Brick House is a leading provider of life-saving services to women, families and children who have experienced violence and abuse. We offer emergency shelter, individual, group and child counselling, legal support services, and transitional housing support.

PROFILE:

Reporting to the Direct Services Supervisor, the Relief Shelter Worker position is responsible for providing support to service users and their children who are temporarily residing in the shelter and to fill schedule gaps as required by the Agency.

SCHEDULE: WEEKENDS/OVERNIGHTS

Friday:

8:00am-8:30pm

8:00pm - 8:30am

Saturday:

8:00am-8:30pm

8:30pm - 8:30am

Sunday:

8:00 am- 8:30pm

8:00pm - 8:30am

RESPONSIBILITIES:

The major responsibilities of this position include, but are not limited to: Direct Service

• Provide basic screening, intake, and assessment for service users and determining the appropriate programming and/or services.
• Assist in administering service user satisfaction surveys as required.
• Provide short term crisis support, individual and in group workshops, to assist in overcoming trauma, adjusting to life, and making changes as required.
• Provide services from a trauma-informed, integrated feminist, anti-racist, anti-colonial, and anti-oppression framework.
• Assist in providing service users emotional support to understand the cycle of violence and the effects of violence on themselves and their children.
• Act as a resource to service users in the areas of mental health, harm reduction and the dynamics of gender-based violence.
• Provide crisis intervention and advocacy to service users by telephone, text, virtual, or in-person to resolve emergency problems and crisis situations.
• Provide support to address service user needs in a communal living setting.
• Liaise with community resources as necessary, in assisting and supporting residents throughout the shift (i.e., hospital, police, Children’s Aid Society, etc.)
• Support with intervention to the service user and the community based on their assessment and plan.
• Maintain positive relationships with other service providers, including but not limited to Children’s Aid Society, law enforcement, social workers, etc.
• Overall monitoring of the shelter(s) to ensure safety for all residents and staff.
• Support house maintenance as required.
• Other duties as required.

Documentation:

• Maintain daily confidential, pertinent, accurate and non-judgmental logging on each client as per Yellow Brick House procedures.
• Create and maintain client files according to Yellow Brick House policies.
• Compile caseload statistics and prepare program and client reports as required.

Engagement

• Communicate fully and openly with supervision; keeping supervisor fully informed of relevant client and staff member information, at all times.
• Active positive participation in regular team meetings.
• Maintain a positive approach and a professional manner at all times.
• Keep up-to-date on issues relating to gender-based violence and evidence-based practices for intervention as it pertains to women and children.
• Maintain community awareness of Yellow Brick House programs throughout York Region.
• Act as a Brand Ambassador for the Yellow Brick House.
• Participate in internal/external committees as required.
• Attend training sessions as required.
• Work in a team environment; provide support and information to team members and assist other staff when required.
• Foster and maintain an anti-oppression working environment.

HEALTH AND SAFETY RESPONSIBILITIES:

• Follow the duties & responsibilities specified under the Occupational Health & Safety Act Sec.28.
• Ensure all safety and non-safety rules and regulations are followed.
• Ensure adherence to established safety, quality, and housekeeping standards.
• Attend Environmental Health and Safety training.
• Adhere to Yellow Brick House health and safety, environmental, and quality standards, policies and procedures.
• Report any known hazard, defect, incident or compliance issue to the employer or supervisor.
• Understand BILL 132 and 168 and uphold the policies that prohibit domestic violence, workplace violence, sexual harassment and harassment in the workplace.

PERFORMANCE MEASURES:

• Client Satisfaction
• Service Quality
• Accurate Documentation
• Meet program targets as defined.

QUALIFICATIONS & SKILLS:

• Completion of Social Work Diploma with practicum of 500-700 hours. Completion of BSW, MSW is preferred.
• 1-3 years of group and individual counselling or crisis support work.
• 1-3 years working with diverse clientele and vulnerable service users.
• Knowledge and understanding of abuse/violence against women and children.
• English language as well as other languages used by client population (i.e., Spanish, Arabic, Cantonese, Mandarin, Farsi etc.) considered an asset.
• Proficiency with Microsoft Office and database applications. WISH would be considered an asset.
• Familiar and comfortable with technology-assisted platforms, specifically video conferencing, MS Teams, Zoom, WISH etc.
• Capable of working in a multidisciplinary environment with a variety of community professionals.
• Knowledge of the Mental Health Act, the Child and Family Services Act and adherence to ethical and professional standards of conduct is required.
• Must be able to work flexible hours including days, weekends, evenings.
• A current police vulnerable sector screening (VSS) is required.
• Must have reliable transportation.
• Working knowledge of application of Anti-Oppressive and Feminist frameworks.

CORE COMPETENCIES:

• Interpersonal
• Communication (Written and Oral)
• Planning and Organizing
• Ability to work independently
• Accountability and Dependability
• Energy and Stress
• Crisis Management

WORKING CONDITIONS:

• Works in a shelter environment either inside or outside in typically pleasant conditions. Typical conditions are such that some risk of injury or harmful effect may be possible.
• May be exposed to infectious waste, diseases, conditions including exposure to Covid.
• Interacts with service users, staff, visitors, government agencies, personnel under all circumstances, which may be traumatic situations.
• Some travel is required between shelters and around local area as required.
• There is regularly a need to meet after or before normal business hours.
• Must be able to sit/stand for extended periods of time.
• Irregular hours.
• Intermittent physical activity, including lifting, standing, walking, and supporting service users.

Yellow Brick House would like to thank all applicants for their interests; however, only those selected for an interview will be contacted.

Yellow Brick House is an equal opportunity employer, and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact the Human Resources Department for assistance.

Please submit your resume to jobs@yellowbrickhouse.org