Jobs in Milton, United States

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

CTAP (Cable Transfer Administrative Process) Facilities Specialist

What we do - CTAP Facilities Specialists are engaged on engineering work orders and repairs when copper and fiber cable cuts, transfers, section throws, etc. need to occur. CTAP provides critical support to ensure all working circuits are identified to maintain continuity of service for our customers.

Location and Schedule

This is a full time Remote - Work from home position. Schedule may include varying shifts and hours including possible mandatory overtime. Typical schedule may be 7:00am to 3:30pm or 8:00am to 4:30pm.

Must live and work from within one of the followin states: AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA, WY.

The Main Responsibilities

• Review and interpret engineering work orders to determine action required on planned cable cuts and transfer projects.
• Review, interpret and work with information on construction work prints.
• Use the following systems and sites when performing analysis for Copper and Fiber cuts/section throws. NBIE, WFA-C, JDS, TIRKS, LFACS, WMS, Ops Console, Google Maps, SWITCH, NMADB
• Works closely with technicians, engineering, testers, field supervisors, Structure Load, and other departmental employees to ensure service affecting work is being or was accomplished by the committed due date.
• Create a GCR in Ops console to initiate action with change management.
• Follow up with technician, tester, field supervisor or other departmental employees to ensure service affecting work is being or was accomplished by the committed due date.
• Handle inquiries regarding completion dates and job progress with other departments.
• Build and coordinate cable cuts and transfers with other departments to assist in meeting established service dates, preparing revisions as necessary.

• Must be able to prioritize multiple projects and perform under strict deadlines.
• Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy.
• Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web-based applications.
• Working knowledge of MS Excel.
• Broad knowledge/understanding of how provisioning and repair systems work/flow together from beginning to end.
• Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.
• Ability to provide efficient, quality service to both internal and external customers.
• Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.
• Ability to primarily perform work duties sitting or standing at a workstation utilizing a computer and telephone or headset for extended periods of time.
• Ability to work varying shifts and hours including possible mandatory overtime.

Preferred Qualifications

• At least six (6) months experience in the last 4 years working in Lumen systems such as NBIE, WFA-C, JDS, TIRKS, LFACS, WMS, Ops Console, Google Maps, SWITCH, NMADB.
• At least six (6) months experience in the last 4 years interpreting/reading engineering or construction job prints and engineering equipment orders or schematics.
• Previous experience as a STLD SAT, Facilities Specialist, or as an Engineer.

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Facilities Specialist)

#LI-CS2

Requisition #: 338162

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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