Consultant, Field Service Engineering

Ciena; Canada; Remote; CAD 143,000; Full time

Job summary

A leading technology firm in Canada is seeking a candidate with a Bachelor's degree in a related field and 3–8 years of experience in Optical/Ethernet technologies. Responsibilities include managing revenue assurance, collaborating with teams for process optimization, and utilizing SIF applications. The role offers a salary up to C$142,300, comprehensive benefits, and opportunities for career advancement.

Benefits

Salary up to C$142,300

Discretionary incentive bonus

Comprehensive benefits package

Flexible work environment

Career advancement opportunities

Qualifications

• Minimum of 3–8 years of hands‑on experience in Optical/Ethernet technologies.
• Familiarity with the employer's product portfolio and ability to define technical challenges.

Responsibilities

• Manage SIF revenue assurance and oversee inventory shipments to meet quarterly targets.
• Utilize the SIF application to create Statements of Work (SOW) for resource flexibility.
• Conduct capacity and manpower planning for operations across multiple facilities.
• Lead technical issue resolution and maintain operational updates during project execution.
• Collaborate with Services and IT teams to identify opportunities for process optimization.

Skills

Experience in Optical/Ethernet technologies

Proficiency in MS Office Suite

Strong communication skills

Ability to travel up to 80%

Education

Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or related field

Job description

Overview

Employer Industry: Technology (High-Speed Connectivity)

Why consider this job opportunity:

• Salary up to C$142,300
• Eligibility for a discretionary incentive bonus for non-sales employees
• Comprehensive benefits package including medical, dental, and vision plans, 401(K) matching, and Employee Stock Purchase Program (ESPP)
• Opportunity to work in a flexible environment that prioritizes individual growth and well-being
• High potential for career advancement and professional development within a leading technology firm
• Chance to make a meaningful impact in the AI era through innovative projects

What to Expect (Job Responsibilities)

• Manage SIF revenue assurance and oversee inventory shipments to meet quarterly targets
• Utilize the SIF application to create Statements of Work (SOW) for resource flexibility
• Conduct capacity and manpower planning for operations across multiple facilities
• Lead technical issue resolution and maintain operational updates during project execution
• Collaborate with Services and IT teams to identify opportunities for process optimization

What is Required (Qualifications)

• Bachelor’s degree in Electrical Engineering, Optical Engineering, Computer Science, or a related field
• Minimum of 3–8 years of hands‑on experience in Optical/Ethernet technologies
• Proficiency in MS Office Suite and relevant software applications
• Availability to travel up to 80% and work off‑shift hours as needed
• Strong written and verbal communication skills with a proven customer‑centric approach

How to Stand Out (Preferred Qualifications)

• Familiarity with the employer's product portfolio and ability to define technical challenges at a design level
• Experience in coaching and mentoring team members
• Ability to develop innovative solutions through applied creativity
• Expertise in translating complex technical issues into actionable engineering solutions
• Knowledge of commissioning standards and service interruption reporting

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