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Bilingual Product Support Associate
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Bilingual Product Support Associate
Job summary
A leading ventilation company in Drummondville seeks a Product Support Associate to assist customers with technical needs related to their products. The ideal candidate is bilingual in English and French-Canadian, has experience in electrical or mechanical fields, and offers strong customer service skills. This role involves troubleshooting and resolving product-related issues while developing product knowledge through hands-on experience. Competitive benefits and pay are offered.
Benefits
Qualifications
- Bilingual, with fluency in English and French-Canadian speaking and writing skills.
- Degree in electrical or mechanical field preferred, or relevant experience.
- Experience in electro-mechanical troubleshooting preferable.
Responsibilities
- Assist customers with technical issues related to Broan-NuTone products.
- Communicate effectively with customers over phone and other technologies.
- Develop product knowledge through experience in returned goods processing.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.