Jobs in Kamloops, United States

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

How You'll Make an Impact:

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Product Manager of Distribution.

We are seeking a highly skilled and experienced Product Manager of Distribution with expertise in the hospitality industry to oversee the development and optimization of our distribution products. The optimal candidate for this role is familiar with cross-platform API connectivity, while also understanding how Distribution concepts tie into the greater day-to-day operations for hoteliers.

You will work closely with cross-functional teams to deliver robust solutions that empower property owners, managers, and their teams to operate seamlessly. Experience launching new products into a market and growing adoption is a must. The optimal candidate also understands how to leverage frameworks for design thinking, user research, go-to-market strategies, and success measurement.

Our Distribution Team:

Cloudbeds Distribution is an exciting part of the product team focused on working with the ecosystem of hotel inventory including the world's biggest Online Travel Agencies and Central Reservation systems.
This team powers our core reservation processing engine (millions and millions of reservations) and includes Cloudbeds infrastructure for hotels rate planning. The team thrives on curiosity, diving into details of the flow of reservations, commissions, rich rate plans and packages, and understanding the complex problems of world-wide inventory distribution and working closely with our industry partners.

What You Bring to the Team:

Feature Development & Partner Integrations

• Oversee end-to-end implementation of distribution-related integrations, ensuring optimal connectivity from channel partner through to the Cloudbeds application.
• Understand and optimize the entire distribution lifecycle - from rate, inventory, and content setup to booking import and ingestion.
• Optimize the greater Cloudbeds application in order to meet the complex needs of mid-sized and larger properties, in the context of Distribution feature delivery.
• Ensure the delivery of scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases.
• Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners.
• Collaborate with engineering teams to optimize platform performance and address technical challenges.
• Define, document, and communicate objectives, requirements, and constraints for engineering initiatives and product releases.

Stakeholder & Partner Collaboration

• Collaborate closely with external distribution partners throughout the integration lifecycle and beyond.
• Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives.
• Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements.

Cross-Functional Leadership

• Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope.
• Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements.

Data-Driven Decision-Making

• Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health.
• Use data and customer feedback to drive continuous improvement of the platform.

What Sets You Up for Success:

Experience:

• 5+ years of product management experience, with at least 2 years focused on platform or SaaS products in the hospitality or property management industry.
• Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs.

Technical Skills:

• Strong proficiency in technical APIs and integrations methodology within the hospitality industry.
• Familiarity with Property Management Systems (PMS) and their role within the hospitality industry, as well as platform scalability best practices.
• Familiarity with Central Reservation Systems (CRS) and their role within the hospitality industry.

Core Competencies:

• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
• Strategic mindset with a hands-on approach to executing product roadmaps.
• Analytical skills with experience using data to inform product decisions.
• Ability to thrive in a fast-paced environment.
• Ability to initiate and drive projects to completion with minimal guidance.

Education:

• Bachelor's degree; advanced degree or MBA is a plus.
• Experience with enterprise-scale property management solutions or software.
• Knowledge of trends and challenges in the hospitality industry, particularly in mid-market and large property segments.
• Familiarity with Agile product management methodologies and tools (e.g., Jira, Confluence).

Bonus Skills to Stand Out (Optional):

• Experience working directly in hospitality, preferably in a distribution or revenue management role for mid-market or larger hotels or chains.

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