Remote Customer Experience Specialist – Growth & Impact

ForgeFit; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A fitness equipment company is seeking a Remote Customer Service Specialist to provide exceptional support to customers. You will manage inquiries, assist with orders, and ensure customer satisfaction through effective communication. The role requires at least 1 year of experience in customer service. This position offers competitive pay, comprehensive benefits, and a fully remote work environment.

Benefits

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training

Career growth opportunities

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.
• Familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders and shipping questions.
• Collaborate with internal teams to resolve issues.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Tools

CRM tools

Job description

A fitness equipment company is seeking a Remote Customer Service Specialist to provide exceptional support to customers. You will manage inquiries, assist with orders, and ensure customer satisfaction through effective communication. The role requires at least 1 year of experience in customer service. This position offers competitive pay, comprehensive benefits, and a fully remote work environment.