Postes à Austin, Canada

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Assist clients in completing their tax returns using TurboImpôt, providing tax advice, reviewing personal tax returns, and managing product inquiries.
• Use government websites, professional resources, and team expertise to find accurate answers and communicate clearly with clients.
• This is a virtual, customer-facing role utilizing advanced video communication tools, with documentation of interactions for accurate record-keeping.

Qualifications

• Minimum of 2 years of paid professional tax preparation experience.
• Provide your CRA RepID for client representation services upon onboarding.
• Experience with professional tax software for complex personal tax returns, including employment, self-employment, rental income, investments, T1135, foreign income, and credits/deductions.
• Strong customer service skills and ability to interact professionally via video and audio tools.
• Willingness to work a flexible schedule of at least 20 hours per week.

Additional Assets

• Experience with corporate (T2) and Quebec (TP1) tax returns.

Skills & Abilities

• Fundamental understanding of tax laws and concepts, with a proactive approach to learning and staying updated.
• Effective written and verbal communication skills, active listening, and empathy.
• Commitment to understanding client issues, leveraging tools to resolve or escalate problems promptly.
• Curiosity and continuous learning mindset, able to follow procedures and find resources for solutions.
• Basic technical troubleshooting skills and familiarity with relevant tools.

Intuit offers a competitive compensation package, including hourly wages ranging from $24.50 to $33.50 depending on location, performance bonuses, equity rewards, and benefits. Salary is determined based on knowledge, skills, experience, and work location. Regular pay equity comparisons are conducted across categories of ethnicity and gender.

• Help clients complete their tax filings using TurboImpôt, providing guidance and reviewing self-prepared returns.
• Use government and professional resources to provide clear, understandable answers.
• This is a virtual, client-facing role using advanced video tools, with thorough documentation of interactions.