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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

Dhl Express currently has an opening for a Sr Operations Supervisor in our Quebec City location. This role will provide ‘hands‑on’ proactive management of the employees engaged in the daily pick‑up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on‑time distribution. Implements new procedures to improve operational effectiveness and provide performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of customer service solutions. This position will act as the leader amongst the Supervisor team.

• Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensure timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
• Responsible for exports team and courier debrief, and remote couriers.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc.).
• Ensure successful implementation and continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating conditions at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager regarding final responses.
• Establishes/maintains a proactive security program to safeguard the company’s physical assets.
• Implements & follows up on Customer Service solutions as determined by Sales resource team.
• Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
• Reroutes/guides operations as necessary to meet operation changes & emergencies.
• Updates operations and sales management on issues as required.
• Addresses Customer complaints and escalated items in a professional, expedient manner.
• Performs other assignments (i.e., assists Service Centre Manager) as required.
• Responsible for internal and external Customer satisfaction.
• All materials, on-hand & on road and exported are scanned.
• All inbound freight ready for delivery put on road and serviced as per Global SOP and productivity requirements.
• 100% courier debrief daily, full compliance on execution of daily operational processes as per company standards.
• 100% shuttle departures daily.
• Ensures pick‑up and delivery standards are met.
• Identifies and addresses root causes (not just treating symptoms) of service failures.
• Ensures staff overtime/costs within approved budget.
• Ensures compliance with Transport of Dangerous Goods and WHMIS.

• Flexible covering both AM and PM shifts; some weekends may be required during peak periods.

• Excellent interpersonal skills.
• Proven communication skills – written & oral.
• Demonstrated leadership, analysis, and problem‑solving skills.
• Very good PC skills (Office suite of applications, Word, Excel, Outlook, PowerPoint).
• Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
• Demonstrated drive, initiative, and flexibility to ensure task completion.
• Demonstrated time management & organization skills.
• College or University designation in an appropriate discipline.
• Manage multiple activities/deadlines.
• Demonstrated leadership skills.
• Demonstrated ability to be assertive.
• Must take Transport of Dangerous Goods & WHMIS training courses.
• 3 years’ warehouse/on‑road operations experience in courier industry.
• Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
• Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.