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Hybrid Desktop Support Technician: End-User IT Help
Job summary
A technology service provider in Winnipeg is seeking a dedicated Desktop Support Technician to join its IT team. This role involves providing technical support to end-users and configuring hardware and software systems. The ideal candidate should have 2-4 years of experience in a desktop support role and possess strong customer service and communication skills. A great opportunity for someone eager to support others in a dynamic IT environment. The position is hybrid with a schedule of Monday to Friday from 8:00 AM to 4:00 PM.
Qualifications
- 2-4 years of relevant IT experience in a desktop support role.
- Proven ability to communicate complex technical information clearly.
- Exceptional customer service skills with active listening.
- Strong time-management and multitasking skills.
- Hands-on experience with common office software.
- Fluency in French and English is considered an asset.
Responsibilities
- Provide technical support to end-users for hardware and software.
- Set up, configure, and maintain systems.
- Troubleshoot and resolve end-user issues in a solutions-focused manner.
- Assist in creating and maintaining procedural documentation.
- Support IT infrastructure through scheduled on-call duties.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.