Desktop Support Technician

Tech Manitoba; Winnipeg; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A technology service provider in Winnipeg is seeking a dedicated Desktop Support Technician to join its IT team. This role involves providing technical support to end-users and configuring hardware and software systems. The ideal candidate should have 2-4 years of experience in a desktop support role and possess strong customer service and communication skills. A great opportunity for someone eager to support others in a dynamic IT environment. The position is hybrid with a schedule of Monday to Friday from 8:00 AM to 4:00 PM.

Qualifications

• 2-4 years of relevant IT experience in a desktop support role.
• Proven ability to communicate complex technical information clearly.
• Exceptional customer service skills with active listening.
• Strong time-management and multitasking skills.
• Hands-on experience with common office software.
• Fluency in French and English is considered an asset.

Responsibilities

• Provide technical support to end-users for hardware and software.
• Set up, configure, and maintain systems.
• Troubleshoot and resolve end-user issues in a solutions-focused manner.
• Assist in creating and maintaining procedural documentation.
• Support IT infrastructure through scheduled on-call duties.

Skills

Technical support

Customer service

Problem-solving

Communication

Time management

Team collaboration

Education

IT Diploma/Certificate

Tools

Windows desktop environments

Job description

Posted: 12/03/2025

Information Technology

We’re looking for a dedicated and solutions-focused Desktop Support Technician to join our IT team. In this role, you’ll be a key point of support for employees across the organization, helping ensure that our hardware, software, and systems run smoothly. You will provide day-to-day technical assistance to end-users, set up and configure equipment, and oversee the ongoing care and maintenance of computer-related hardware.

You’ll work closely with both end-users and IT team members, troubleshooting issues, assisting with training on new or updated systems, and contributing to the testing and rollout of new software releases. This is a great opportunity for someone who enjoys problem‑solving, supporting others, and working in a collaborative, service-oriented environment.

This is a permanent full‑time hybrid role, Monday to Friday from 8:00 AM to 4:00 PM, with participation in a rotating on‑call and emergency response schedule.

Hybrid working model based out of our Winnipeg, MB office, with four days in‑office per week.

Duties And Responsibilities

• Provide technical support to all end‑users of Johnston Group’s computing hardware, software, and printers, ensuring timely and effective resolution of issues.
• Set up, configure, and maintain hardware and software systems, including desktops, laptops, printers, and peripheral devices.
• Upgrade workstation computers and implement system improvements as required.
• Procure computer hardware, software, and services for assigned tasks, ensuring compatibility and adherence to IT standards.
• Identify, report, and track software defects or issues, escalating as necessary to IT management.
• Work closely with the IT team to troubleshoot and resolve end‑user issues in a solutions‑focused, customer‑oriented manner.
• Provide or assist in end‑user training for new tools, updates, and system enhancements to ensure smooth adoption.
• Collaborate with the project team in testing, releasing, and supporting new software releases and IT initiatives.
• Assist in creating and maintaining procedural documentation, including backup, security, setup, and configuration guidelines.
• Support IT infrastructure through scheduled on‑call and emergency response duties.
• Adapt responsibilities as business needs evolve and new technologies are introduced.

Qualifications

• IT Diploma/Certificate from a recognized post‑secondary institution.
• 2–4 years of relevant IT experience, preferably in a desktop support or similar role.
• Proven ability to communicate complex technical information clearly to non‑technical audiences.
• Exceptional customer service skills with a focus on active listening and problem‑solving.
• Strong verbal and written communication skills, with attention to detail.
• Ability to analyze technical problems, identify root causes, and implement effective solutions.
• Strong time‑management and multitasking skills, with the ability to prioritize multiple projects.
• Hands‑on experience with Windows desktop environments and common office software.
• Strong organizational skills with process orientation and attention to detail.
• Experience creating and maintaining technical documentation.
• Collaborative team player, but able to work independently when needed.
• Ability to lift and carry 30–50 lbs and perform basic physical tasks as required.
• Knowledge of TCP/IP networking concepts is an asset.
• Fluency in French and English (oral and written) is considered an asset.
• Eagerness to learn, adapt, and grow professionally within a dynamic IT environment.

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204‑772‑9565.

Johnston Group Inc.
1051 King Edward St.
Winnipeg, MB R3H 0R4
(204) 772‑9565