Hybrid Desktop Support Technician: End-User IT Help

Tech Manitoba; Winnipeg; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A technology service provider in Winnipeg is seeking a dedicated Desktop Support Technician to join its IT team. This role involves providing technical support to end-users and configuring hardware and software systems. The ideal candidate should have 2-4 years of experience in a desktop support role and possess strong customer service and communication skills. A great opportunity for someone eager to support others in a dynamic IT environment. The position is hybrid with a schedule of Monday to Friday from 8:00 AM to 4:00 PM.

Qualifications

• 2-4 years of relevant IT experience in a desktop support role.
• Proven ability to communicate complex technical information clearly.
• Exceptional customer service skills with active listening.
• Strong time-management and multitasking skills.
• Hands-on experience with common office software.
• Fluency in French and English is considered an asset.

Responsibilities

• Provide technical support to end-users for hardware and software.
• Set up, configure, and maintain systems.
• Troubleshoot and resolve end-user issues in a solutions-focused manner.
• Assist in creating and maintaining procedural documentation.
• Support IT infrastructure through scheduled on-call duties.

Skills

Technical support

Customer service

Problem-solving

Communication

Time management

Team collaboration

Education

IT Diploma/Certificate

Tools

Windows desktop environments

Job description

A technology service provider in Winnipeg is seeking a dedicated Desktop Support Technician to join its IT team. This role involves providing technical support to end-users and configuring hardware and software systems. The ideal candidate should have 2-4 years of experience in a desktop support role and possess strong customer service and communication skills. A great opportunity for someone eager to support others in a dynamic IT environment. The position is hybrid with a schedule of Monday to Friday from 8:00 AM to 4:00 PM.