Strategic Account Manager

iQmetrix; Vancouver; Hybrid; CAD 134,000 - 163,000; Full time

Job summary

A technology firm is seeking a Strategic Account Manager to drive revenue growth and enhance client relationships. The ideal candidate will leverage extensive experience in account management and digital transformation to develop effective strategies. Key responsibilities include negotiation, contract management, and ensuring exceptional client experiences. This position offers a competitive salary range of $95,000 to $115,000 annually.

Benefits

Competitive starting salary

Comprehensive benefits package

Flexible hybrid working environment

Generous vacation policy

Paid time off for volunteering

Seven-week sabbatical every seven years

Qualifications

• 10+ years of experience in account management, sales, or digital transformation within telecom or related industry.
• Proven ability to manage complex client relationships and close large deals.
• Expertise in developing and executing account strategies.

Responsibilities

• Develop and execute comprehensive customer plans.
• Build and maintain strong relationships with key decision-makers.
• Lead internal teams to deliver on commitments.

Skills

Relationship-building

Strategic thinking

Communication skills

Results-driven

Collaboration

Job description

Job Summary

The Strategic Account Manager at iQmetrix plays a pivotal role in driving revenue growth, deepening client relationships, and positioning our innovative Interconnected Commerce solutions as the cornerstone of success for telecom retailers. Leveraging deep industry expertise and exceptional relationship‑building skills, this role acts as a trusted advisor, delivering tailored strategies to meet the unique needs of our clients.

As the primary point of contact for key accounts, this role leads the development and execution of account strategies, negotiation of contracts, and identification of opportunities for up‑selling and cross‑selling. Collaborating across internal teams, this role ensures seamless execution, measurable outcomes, and an exceptional client experience. Success is defined by revenue growth, client satisfaction, retention, and positioning iQmetrix as a leader in interconnected commerce.

Key Accountabilities

Account Leadership

• Develop and execute comprehensive customer plans, identifying critical insights and growth opportunities aligned with client goals and iQmetrix solutions.
• Build and maintain strong relationships with key decision‑makers and stakeholders across client organizations.
• Lead the orchestration of internal teams to deliver on commitments and drive exceptional client outcomes.
• Ensure successful client adoption and implementation of Interconnected Commerce solutions, driving retention and satisfaction.

Strategic Planning & Industry Experience

• Leverage deep industry expertise to develop innovative strategies that align with clients’ business needs and trends in the telecom industry.
• Anticipate client challenges and market shifts to position iQmetrix as a trusted advisor and partner.
• Identify opportunities to strengthen account engagement, increase Net Promoter Scores (NPS), and expand wallet share.

Sales Growth

• Negotiate and close complex agreements, ensuring profitability and alignment with iQmetrix strategic goals.
• Drive up‑selling and cross‑selling opportunities across iQmetrix suite of solutions, enhancing client value.
• Create compelling business cases and tailored value propositions to influence client decisions and achieve sales targets.

Client Engagement & Retention

• Serve as the client advocate, ensuring their needs are understood and addressed throughout the engagement lifecycle.
• Proactively solicit feedback and use insights to improve client satisfaction and outcomes.
• Build long‑term relationships founded on trust, collaboration, and a commitment to delivering measurable results.

Qualifications

Required

• 10+ years of experience in account management, sales, or digital transformation within telecom, technology, or a related industry.
• Proven ability to manage complex client relationships, collaborate with senior executives, and close large, multi‑year deals.
• Expertise in developing and executing account strategies, leading negotiations, and driving revenue growth.

Preferred

• Demonstrated success in achieving and exceeding multi‑million‑dollar annual sales quotas.
• Consultative selling skills and the ability to influence decision‑makers in ambiguous or complex environments.
• Strong knowledge of telecom retail trends, challenges, and opportunities.
• Technical proficiency in systems integration, computing, and cloud solutions.

Skills & Competencies

• Exceptional relationship‑building and communication skills.
• Strategic thinker with the ability to anticipate industry changes and align solutions to client needs.
• Results‑driven approach, focused on delivering measurable client and organizational success.
• Collaborative mindset, adept at working across cross‑functional teams and external partners.

Work Environment and Travel

We are flexible on location for this position. The role requires approximately 25% travel for client meetings, industry events, and internal collaboration.

Salary Range

$95,000 to $115,000 annually

What We Offer

• Competitive starting salary.
• Comprehensive benefits package for you and your entire family.
• Flexible hybrid working environment, generous vacation and trusted sick leave program.
• RRSP/401k/PF and Share Ownership plans with matching program.
• Maternity, adoption, and paternity leave salary top‑ups, plus ten 'New Baby Days' for all parents welcoming a new child.
• Annual 'Cultural Day' off to celebrate a day of religious or cultural significance.
• Up to 6 days paid time off annually for volunteering or personal learning.
• Seven‑week sabbatical after every seven years of employment.

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, describing someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go‑getter who doesn’t wait around to be told what to do. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well‑being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team?

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal‑opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in‑office for all employees in an office city.

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